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August 2023 by Jeff B.
I originally rated this Decatur store higher primarily because of the gas station and the competition it brought to the monopolistic price fixing stations of the area. Nearly every other experience with Sams Club has been majorly disappointing however. The store itself seems to be poorly managed. The food court is an absolute joke, a couple of stale slices of plain pizza and weak hot dogs, when you can find it actually staffed and open during club hours. Nearly every time you check out there you have a line of full carts and a single friendly, but way over burdened receipt checker holding you hostage from exiting until she can verify your receipt and items you may be stealing. Costco also has the obligatory receipt screening but they manage the lines and service the customers. This is something this Decatur store refuses to do consistently. The goofy Sams Club tries to up-sell you to a premium member ship for the pleasure of being queued up like cattle waiting to be scrutinized. The checkout up-sells you EVERY DAMN TIME. WONT TAKE NO THANK YOU FOR AN ANSWER. The store is absent a pharmacy and every other Sams Club offering. The meat cases are nearly empty every day. You can't find USDA Prime beef there, they offer "Members Prime" instead seemingly trying to fool you into thinking you are getting better for your money when you are not. This seems downright deceptive to me. Costco puts this place to absolute shame and even though the closest one is 45 miles away, I maintain my membership there where you get real USDA Prime beef for the drive and all the other wonderful deals Kirkland brand negotiates for its Costco members. No more Sams for me. I cant justify two memberships and I like Costco even though its a drive once a month. Sams actually annoys me. So it goes by-by.
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June 2023 by N R.
Would rather go to Costco! They are always cleaner and more variety of quality products. I don't have any positive comment to say about Sam's. They are not what they once was.
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March 2022 by Joseph W.
Wonderful staff! They are all helpful and friendly! The manager Rob runs that place like a navy ship! If its not done right, he will get it done right! And Anthonia is so nice and cheery. I love chatting with her, she can tell me pretty much anything about the store. The bakery is the best in town! There are always carts available, and they even wipe the handles with disinfectant to make them nice and sanitary for the next member. Yearly membership is very affordable, i only paid $35 for a year. And you get your moneys worth on just about everything in the store. That Café is outstanding with HUGE all beef hot dogs, HUGE pizza slices, and ice cream. The Club can even give you the iphone 13 for free with unlimited everything at great rates! I love the place! I stop by almost every day!
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May 2021 by Ben Haynes
So angry right now. Awful customer service at the Cafe. They are closed due to not having enough staff. 10 days or so ago, I went to the Cafe to put in an order for 10 pizzas for 05/15/2021 for my son's birthday...same as I have done for the last 2 birthdays (minus COVID year). The young lady told me I should come in on the Friday before and place the order. That was today. The Cafe is closed and the Cafe manager didn't care that I had tried 10 days ago and was told to come back. Very disappointed in a store I frequent every week.
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October 2020 by Beth D.
For a membership store, it'd be nice if they actually enforced wearing masks. Honestly there's not a lot of benefit to shopping here unless you need bulk, otherwise is about as painful as shopping at Walmart
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March 2020 by Lorrie Polley
Very impressed that during the covid 19 crisis the store manager took time out to contact me about an issue I had. She corrected the situation over the phone,. I could easily have been put off due to the craziness of supply and demand. Made my day
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December 2019 by Jurwan Rhodes
great deal on tires highlyrecommend
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July 2019 by Patty L.
It's sad that they're taking their customer service away and good luck getting the job there.
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May 2019 by Linda B Buchen
My husband loves their pizza and I love their hotdogs, the best in Decatur, Illinois. I love the freshness of their produce. I can get most of the things I need at Sam’s. We go to Sam’s everyday just to enjoy at the cafe area and at the same time looking for good or better deals.