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October 2023 by Anneke Smith
I rented a unit and Amber walked me through the process and I also met with her as well. Her customer service was excellent to say the least and I absolutely love the facility, everything was clean and in order and the process was exceptionally smooth. Thanks Amber!! Keep up the great work
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September 2023 by Mark Stevens
Facility is okay but prices have gone up 33% in 2 years. Time to look elsewhere.
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September 2023 by Dani
Bill, the manager, goes above and beyond to provide an amazing experience every time I come in to see him. Great customer service!
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December 2022 by Sheldon Long
This place is spacious and the worker was very helpful and friendly. Thanks for all your help and time Billy.
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April 2022 by Teresa Crawford
Diane in ST. CHARLES MO is the most polite and helpful person to speak with if you have any questions regarding your needs or need a extension, she will do her best to help you! I just think so highly of her.
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March 2022 by Angela Johnson
Bill was very helpful getting us set up with a storage unit .It was very clean.Thank you so muchAngela Johnson
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March 2022 by Jason Mendenall
Very nice friendly gentleman working office highly recommend
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February 2022 by Ce Murray
GREAT customer service. Love the courtesy phone calls..#BillyRocks
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December 2021 by Kathryn Wilson
Billy was very nice and helpful. He seemed excited to be doing this job and helping up. Thanks!
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November 2021 by Katy Wilson
Billy was very nice and helpful. He seemed excited to be doing this job and to help us!
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October 2021 by Trisha Thomas
I stars because we would have liked a larger unit but didn't have one available.. However Billy was very friendly and made the process very smooth.. I would recommend this place for your storage needs
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October 2021 by Ronald COMP
It was very easy to check in,and manager was very polite
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September 2021 by Ranger Nebr
Moved my daughter's items to this location after a recommendation and after reviewing the rating of the facility. The comments about Billy are true. He is extremely helpful, laid-back(no pressure), informative and thorough. He went through everything we would need to move into a unit and how to access it afterhours. He took us on a tour of the facility and we looked at a number of open units. The facility was very clean. We moved out Sunday for the new school year and we were concerned that the facility would be closed. We wanted to make sure we were not going to have any issues. I spoke with Billy and he walked me through everything to make sure the gate code was current and told me he would check the unit Monday to make sure everything was removed and make the unit available again for others to rent. I can't tell you what a relief that was knowing we were all set after driving three hours to get there. I'm sure you will have a similar experience and recommend this location.Rick
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August 2021 by Ranger N.
I needed to move my daughter out of her apt at the end of the 20/21 Millikin school year for the summer and needed somewhere to store her belongings until the following school year started. We decided to use Storage Masters Woodford at 2727 N. Woodford St. because of some recommendations and they also had a special on a large storage unit. We met Billy at the office unit and he drove us around on a golf cart to look at the facility and a few empty units. Billy made a number of suggestions to help move our things in a little easier. He went through everything we would need and went through the access procedure to make sure we had all the information we need in the event we needed to take something out before the school year started. I can't say enough about how helpful he was, especially his recommendations for moving out of the unit last Sunday. Many storage unit are closed on Sunday and they are not an exception. We reviewed the gate code to make sure we had the correct information and Billy reviewed and released the unit Monday (we didn't have to be there). Storage Masters is clean and well kept. One of biggest fears was what condition her items would be in, you know...water damage, mold but everything looked the same as when we put it in to the storage unit. You will not regret storing your belongings at this location.Rick
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June 2021 by Carol Schafer
Billy was super; pleasant, informative, helpful. not pushy, gave us bottles of water. Unit was clean and showed no sign of prior drainage, mold, nor other undesirable issues. I feel very comfortable leaving our items there for as long as needed.