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February 2024 by E & M Car-Gar
I am writing to express my disappointment with the customer service I received during my recent visit to your Chico's store located in Deer Park, IL.On Saturday, February 10th, at approximately 5:00 PM, I entered the store and began browsing. Despite being a regular shopper at the South Barrington, IL location, I was met with a significantly different level of service at your Deer Park store.There were two sales associates present, and while I inquired about a blouse displayed on a mannequin, their responses were curt and unhelpful. When I asked about the availability of certain pants sizes in the petite section for my mother and sister, I received similar dismissive responses. Additionally, when I inquired about the store's closing time, one of the associates stated 7:00 PM, despite the time being 5:12 PM, suggesting a lack of attention or concern for customer needs.The most distressing part of my experience was when, after feeling neglected and disregarded, I confronted the associates, expressing my frustration. One of the associates made a racially charged remark implying that their lack of assistance was due to me being Latin/Mexican, ethnicity or the type of purse I was carrying. This behavior is completely unacceptable and has no place in a retail environment.Feeling disrespected and unwelcome, I chose to leave the store without completing my intended purchases. It's disheartening to encounter such unprofessionalism and discrimination while simply trying to shop for clothing.I urge you to address this matter promptly and thoroughly. It's essential for your store to uphold standards of customer service and ensure that all patrons are treated with respect and dignity, regardless of their background or appearance.I trust that you will take appropriate action to address these issues and prevent similar incidents from occurring in the future.Thank you for your attention to this matter. I hope to hear from you soon regarding the steps you plan to take to remedy this situation.
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October 2023 by Beth Groom
This store is WAY toodark!I walked in excited to check out the new Fall 2023 collection and immediately got depressed because it is so dark! I did. Not even want to stay in the store to shop. Left about 60 seconds after walking in.
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August 2023 by John Zedella
Good store service. My Mother is elderly and the girls are always patient and helpful.
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April 2023 by Brenda B
I always find something in Chico's.
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August 2022 by M Forrester
The standard of their merchandise has gone down
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July 2022 by Joyce L.
So disappointed in the condescending attitude of the salesperson on the floor today .
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February 2022 by Nat-A-Tat
For a nice clothing company, their return policy sucks. 60 days. I got a Christmas gift about a month after Xmas and it was bought about a month before, and I was apparently 3 days too late to complete the return. The outfit doesn’t fit at all but I’m happy to donate it.. I’m just disappointed
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July 2021 by DONNA REYNOLDS
I like CHICO'S. Very nice fashion. Good sales and nice accessories. The employees are always so nice, and, very helpful.
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April 2021 by Marcia Matthies
Always enjoy shopping ?here and usually find something. Happy with my purchase today
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December 2020 by James Swan
Never went to chic's
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August 2020 by Gary Taylor
The owners are passionate about sustainable fashion and supporting indie designers. The design of the space is inspiring.
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December 2018 by lesly Brock
On Black Friday I visited the Deer Park store. I had an AWESOME experience! This is my go to location. I love working with Nancy. Thank you!
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September 2018 by Pearl Oppliger
I love the fall clothes. Everything was 40% off and I got other discounts as well. Clerk was very nice.
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August 2018 by B Kraft
The sales staff were very helpful and that make shopping easier.
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July 2018 by Robin E Eckstrom
We love Chicos, it's my happy place! I got several items and jewelry! The sale was super fun and I'll look so cute in my new clothes.
