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November 2023 by R. O'Neill
Ask for Mischelle for expert design help! Mischelle helped me to furnish and decorate my new home, from furniture to curtains to linens. I couldn't be happier with her expertise!
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October 2023 by Philip H.
Walked in with an online return to the store. We explained the situation and provided the tracking and order numbers. We were informed that we wouldn't be reimbursed for shipping if we chose to return it. When we were asked when we purchased we stayed August and they said "Well there's nothing we can do for you here since it's 30 days past the purchase date. We were informed to call customer service, which we promptly did. We explained to customer service the exact same situation and they called the store on our behalf. Turns out the store should have taken it back. The information was relayed to us from the online CSR as what the manager said. In the past, I have walked in with online returns that we're gifts 90 or more days and never had a problem. In short this location gets a 1. We might try another location or may just shop inline, but it is unlikely we ever return to this local given that we feel the employee simply didn't want to dealWith the return
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August 2023 by Ryan D.
I went to Crate & Barrel because my husband and I got a gift card there for our wedding. I didn't really need anything but didn't want to have an extra gift card to lose. This particular location was under construction but was still decorated nicely. I could find things easily enough and was asked several times if I needed help finding anything. I ended up getting some nice smelling hand and dish soaps. Crate & Barrel is a nice store for high-end housewares.
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July 2023 by Sharon R.
I was in the store to purchase a gift for a wedding. I am not sure if it was the way I was dressed (t-shirt and leggings) or what, but I felt looked down upon in the store. I also felt that the person helping me had the opinion that I didn't know anything about weddings and how to officially attend them. I feel that this store caters to a certain clientele and I didn't hit the mark yesterday. Oh well. I don't plan on returning anyways unless I have absolutely no choice but to do so.
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June 2023 by Roberta Karlberg
A friend of mine loved the glassware I had so I took her there and she ended up ordering several sets.
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June 2023 by Phyllicia Davis
Staff is horrible with communication. Sold us a couch estimated 4 months to receive. It was actually 6 months, and then it showed up with an incorrect wedge color and uneven cushions. I trusted crate and barrel for their reputation but I was wrong. It's been a nightmare communicating with their outsourced furniture people to come look at the chaise because it sags. Now I don't hear from them again after third party furniture people requested a new cushion. We are sitting with a grey couch and white wedge that is ugly and embarrassing that a custom order was messed up like this.Not sure C&B ever made our wedge in the first place. No offer to compensate other than "expedite" the wedge. disappointed with this location and C&B.
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March 2023 by Inna Semenets
The stuff is rude, mean and not welcoming at all! The manager and sales persons behaved like I owed them something! They made me feel extremely uncomfortable to shop there! I felt like I entered someone’s house without an invitation! If you plan shopping there be prepared to get your day ruined!
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January 2023 by Susan C
Love everything in the store! Staff was friendly and helpful.
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January 2023 by Michael Metcalf
Friendly and helpful staff. For my tastes the furniture items offer a very bland selection.
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December 2022 by Diana Nicolau
Personnel was helpful in reviewing a steam station item
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November 2022 by Ann B.
I don't normally shop at Crate and Barrel and now I remember why. I went in to purchase two pricey items (my total was over $500). First there was no help to be found. Finally when I got help, she was more concerned about finding someone to assist at the register than helping me. I had basic questions that she was unable to answer (thank goodness for google). I was going to get a third item that was mid priced. Two people saw it and they still would not honor it. The registers are old and slow, and the kicker was when the first cashier sad that we could pull up front and they would bring my stuff out since it was heavy and I have a bad back. The first cashier got switched when they went to verify the price and the second cashier who was the inattentive one who was rude said that I now had to go to the back of the store and that they were busy. I understand that stores are busy, but honestly don't offer something that you can't come through on. I just found it to be a bad experience overall with rude service. I won't be going back.
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September 2022 by B Brave
We stopped in the Deer Park store on Sunday looking for various furniture items. We were assisted by Nicole and she was amazing - besides knowing the product lines so well, she really went out of her way to make sure all of our questions were answered. She was patient and very friendly -really will make a difference in our final purchasing decision.
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September 2022 by bruce b
We stopped in the Deer Park store on Sunday looking for various furniture items. We were assisted by Nicole and she was amazing - besides knowing the product lines so well, she really went out of her way to make sure all of our questions were answered. She was patient and very friendly -really will make a difference in our final purchasing decision.
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July 2022 by GAURAV WALIA
Nice selection but expensive
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June 2022 by Katerina Veleva
Use to be a great place with a kids and sales section and now both of those things are gone and all of their stuff are super expensive now.
