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June 2025 by Mira Desai
0 0 0 for this store. Horrible customer service. I placed an order to be picked up for Sunday 9:30 morning and the store never opened. I called so many times and left so many messages, no one ever got back to me. I read other people reviews before ordering but gave them benefit of doubt but I shouldn’t have ordered from them. When I called on Monday finally an employee Pamela picked up and said oh yeah my boss decided to close on Sunday, wait what you have an order and you never inform them about cancellation? The employee felt no regret and said it’s not my fault and I can’t give you my boss’s number, leave a bad review if you want to! Deerfield location should close they are horrible and what a crappy customer service!
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January 2025 by Randy Lim
Place doesn't exist! Scam company, they take your money for a location that doesn't exist. It's a smoke shop now.
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December 2024 by Roman
If I could give this place zero stars I would. Not just this location but the entire company is awful... They should be out of business and the sooner the better. Placed an order on Uber Eats on December 24th and order was cancelled for no reason. Placed an order on Uber Eats from the Palatine location, cancelled last moment today on 29th. Placed an order for pickup directly from Edible Arrangements website only to not have the order fulfilled. Went to the store in Deerfield and the location is closed.. Stay away Stay away Stay away!!!! Take your business elsewhere.
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September 2024 by Damian S
Came here at 6:15pm hours say until 7pm…. Wanted to place an order in person for an anniversary now I got to go someplace else
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May 2024 by Sonia Lasso
Pamela is a miserable person. Completely rude to me when I placed an order and she says she isn’t take any… yet online it says there open and taking orders until 6 pm. So unprofessional. Hire someone else.
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February 2024 by Jim STRACHAN
BiG "L" - They took my order and my money more than 24 hours in advance and then did not deliver my wife's Valentine's Day present. I received a confirmation that literally told me "Don't worry! Your order is confirmed." They never contacted me to tell me there was a problem. When I called, I was told. "Sorry, your order didn't print. So... we didn't do it and we are not going to do it because we are too busy and it is too late. You should get a charge credit in like three days." I was offered no remedy and no resolution, only an excuse and a "sorry." Seriously? You had one job.Also, I just read a review that said they are no longer open. They are open but you should avoid them at all costs.
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February 2024 by john doe
This location is no longer open which is probably good due to the ratings and comments
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June 2023 by Asif Baki
I wish I had read the reviews prior to choosing this as my local shop for delivery or even pick up. My chocolate covered strawberries were not delivered within a time frame that I expected on the day of the graduation, but I understand that they run their logistics in a way that they think is best for their business. What I took exception to was the tone and attitude of the owner on the phone and in person. It's unfortunate that there's not more care and how people run their business and treat their customers. Don't shop here.
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May 2023 by Stan Sono
Terrible experience & customer service. Ordered flowers for my sisters birthday. They were half dead upon arrival and in terrible condition. Called and spoke to a “manager” who was not willing to help at all because supposedly I was supposed to purchase a vase with water?? What a joke. She was unwilling to give me a refund or anything unless my sister brought them back to the store. My sister is a single mom with kids. Doesnt have time on the weekends for BS like this and I live in los angeles. Worst experience. Do not order here. Never dealing with them again.
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March 2023 by Beth W.
I would do 0 stars if I could. Called to ask a question and the woman kept talking over me and told me to go online. She doesn't have time to answer questions when I asked her to please stop talking over me. She said I was talking over her and I explained that I was the customer. She could not have been any more rude and dismissive. we then called another store and were unable to get through to anyone. I do not think this is a reputable business anymore. Some of the worst customer service I have had in years don't waste your time or your energy.
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March 2023 by c o
Placed my Order with plenty of time to be deliveredon 2/8. I Called today just to see if everything was ok very rude worker messed up my order and delivered it today. Just a heads-up they don't deliver when you want them to.This store is very disappointing .
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March 2023 by Jahnisi Aymerich
My fiancé got me flowers on Feb 14, 2023 from this location. He was in a hurry to get home, so he didn't check them before leaving. Once he arrived home, he saw that one flower was ROTTEN! So rotten that it had white and green mold on the entire flower. He submitted a complaint on their website and an employee call him saying that he would have to return them if he wanted a full refund. He suggested at least a practical refund because he didn't want to go back on Valentine's Day night and that he has pictures to prove how low quality their products are. The employee said no. This was a horrible customer service experience. All I can say is to refrain from ordering from this location.
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February 2023 by Rebecca Love
Great location- I have to write and give a special shout out to Angelo. When Angelo is working, the store is running smoothly and guests are taken care of! Angelo us always hustling and moving fast to help employees and customers. He is always kind, pleasant and eager to help. It is rare to find someone with a strong work mentality and kind personality these days. Angelo is awesome and this is a great store to shop at!
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December 2022 by Bonnie Lemoine
Large selection of their famous truffles as well as other upscale chocolates I haven't found anywhere outside of the boutique. The saleswomen were very helpful and offered their own recommendations. I will return to this location.
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December 2022 by Lesjam
POOR CUSTOMER SERVICE....ORDER CANCELED. Placed online order 12/1 for 12/9 delivery, noting in special instructions "morning delivery". Received automated email confirmation almost immediately with no further communication from the store. Money was taken from my banking account on 12/2. Contract confirmed, right? NOPE! I jumped online the morning of 12/9 to track the order..no tracking. I called the store and spoke with a woman who told me my order would be ready at noon and delivered by 3pm. I didn't even have the chance to ask a question. She immediately went on the defensive telling me they don't guarantee delivery times. My dilemma...this purchase was for a corporate event that would be over with everyone leaving the office for the weekend by 3pm. My gripe... I work remote from another state and this was to be my contribution to the event. This store had several days to review my order, contact me to let me know they would not be able to accommodate my request, therefore denied me the opportunity to make other arrangements. I do not want to read feedback from the store telling the Google Review World they deeply regret or sincerely apologize, because this woman did not care in the least she had left me hanging. My suggestion, find a different franchise to buy from, or better yet, buy from Harry and David.
