Firestone Complete Auto Care in Deerfield, IL has earned a strong reputation for providing reliable and honest auto care services. Customers appreciate the comprehensive solutions offered for various vehicle makes and models, including tire sales, maintenance, and repairs. The staff is known for their kindness, honesty, and willingness to go above and beyond, such as lending tools or keeping vehicles overnight to ensure safety and convenience. Many reviews highlight the exceptional customer service, with technicians like Dan and Joshua receiving praise for their professionalism and integrity. Firestone's team carefully diagnoses issues, often finding the true cause of problems that other shops might overlook, and they do so without unnecessary charges. For example, they identified a faulty module instead of replacing multiple sensors and even offered free sensor replacements. The shop is also accommodating in emergencies, squeezing in urgent repairs and ensuring customers can get back on the road quickly. Their honest approach is evident in free diagnostics and recommendations to see specialists when needed. Overall, Firestone Complete Auto Care is a trusted, friendly, and affordable auto care provider, dedicated to helping neighbors keep their vehicles safe and running smoothly since 1926.
Receive the tires and the deal that I wanted in a timely manner. Very professional
June 2024
My motorcycle broke down and they were kind enough to let me borrow their tools to work on it in their parking lot and let me keep the bike their overnight. I know from experience with auto shops how precious their tools are and what they did, they didn't have to do at all. Very kind people at this shop.
June 2024
We blew a tire on the tollway on our way home to Wisconsin from Kentucky. They were so wonderful, squeezed us in and got a new tire put on so we could get home safely.
