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February 2024 by Nick B.
Not a great experience. I had a screw in my tire and called to ask about service and availability. The attendant told me to bring it in at a designated time. I hobbled the car over there. Upon arriving I was told the wait would be 3 hours. I understand you're busy but don't schedule me for an appointment. I took the car to the dealer who patched it in 10 minutes with no fuss.
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February 2024 by RICK HITON
Great service using the appointment calendar and pricing
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February 2024 by ronny bateman
Came in for a flat tire. Joshua was excellent. Professional & remembered me from when I called earlier. He ensured I would be out quick & he did not lie.
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February 2024 by Marc Facchini
I’m thrilled with the services provided by Dan and his team at Firestone Deerfield. I needed new tires, an alignment, transmission fluids and differential fluids for my vehicle. After receiving a very high quote from a dealership I called area businesses and Deerfield Firestone was the most competitive. Dan scheduled me for an appointment and gave me his word that the vehicle would be ready by the end of day, and at 2pm I received notice that my vehicle was ready for pickup. I had a terrific experience working with Dan and his team. I would recommend anyone in the area to bring their vehicles here for service for fair prices and excellent customer service.
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February 2024 by Debra Ross
Every service visit I have had has been a superior experience!! On my service call today, Dan at the Deerfield location in Deerfield, Illinois was exceptional!! He pointed out safety concerns (most importantly a very loose tierod and the need to get that fixed immediately!! It demonstrated to me that he cares about the customers whose cars they service!! He also was very upfront the costs. I left feeling very confident that the work would be done in the highest quality manner, and that the pricing would be fair!! Thanks to Dan and the entire service!!
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February 2024 by Miranda Thompson
I had an unexpected flat tire, I was able to get in and get out before my kids got home!
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January 2024 by David Galczynski
Mathew Cruz, the guy that I was talking on the phone with all day, was really helpful and patient when assisting me with my problem. I don’t know anything about cars so I felt kind of annoying, but he was really nice about it. Really happy with the service by the whole team. I brought my beloved truck here a few times and they take good care of it. Give all these guys raises! :)
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December 2023 by Anthony Terrones
Customer service was nice and the facility was clean and welcoming
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December 2023 by HOLLY BELCONIS
I had to have my car towed there on an extremely busy day for me. They told me it would be an hour wait, But they were done in 20 minutes! Thank you!
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December 2023 by Iliias Nazaraliev
Unresponsible shop. I ordered 4 tires online and scheduled an appointment for replacement. They sent me a confirmation email and remind me to be there 10min before. I showed up on time and they told me to wait. After 2 hours waiting for the service they told me that my tire didn't arrive and come back after 2 days. I was disappointed and told me myself be calm. And when I came back after 2 days, the guy who is in front desk told me that they are not sure who told me come back after 2 days? They told me again come back on monday, that was the weirdest thing i never had.
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November 2023 by Russell Marek
Well, the repair took a little longer than expected, but so far, it was a good repair.
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November 2023 by michael gallagher
Fabulous service...I was visiting family in Chicago & my breaks started grinding. At 9 am they started putting breaks on all around & had me on the road by noon. They even gave me rides to & from my motel so I could wait in comfort.
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September 2023 by MARK E SCHENCKER
All around great service. Needed four new tires and was taken care of immediately and shown my options. The price is upfront with no hidden fees. Service was done quickly and quick to communicate when it would be done. I’ve used Firestone before and will continue to use them in the future.Service: Tires
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September 2023 by Matthew Lee
Horrible. Two guys working Sunday morning, wouldn’t help me with a couple bolts that was loose and dragging my undercarriage. I showed up 20 minutes early while they showed up to work past opening hours. Couldn’t take the 5 minutes to help me and basically told me that his technician had a huge project to do. It would’ve taken them 5 minutes to jack up one side of the car to tighten a 10mm bolt, but instead told me to basically make an appointment. Horrible customer service.
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August 2023 by Daniel E
Firestone has been taking care of my cars for 4 years now and I couldn't be happier with them. They are always very good with communications and their work has been top notch.
