-
July 2025 by Takiyah Olatunbosun
Chris was very helpful, kind, pleasant, and polite, answering all of my questions and going above and beyond. I'm very grateful.
-
May 2025 by Boo “OUTLAW” Scorpio
Another man's trash is definitely another man's treasure 💯🙌🏾
-
January 2025 by Fran glassman
Don’t use this storage company,they keep raising their rates astronomically. All They continue saying “that’s the best rate that’s all we can do”. I’ve been in business over 24 years and it’s really criminal how they hold a customer hostage, no one to contact other than the on premise manager.Make sure you research all the info prior to renting here, get a lease agreement with their rate increases.
In addition there’s a lot info on the internet discussing how they screw their tenants.
-
December 2024 by Leah Bailey
We had a really good experience working with Chris and Adam! I appreciated the customer service we received. We are happy to use Public Storage in Deerfield going forward.
-
August 2024 by Michael Sagel
Needed a unit
Jack helped in every way possible to get me the best unit at the best price. Thanks again for everything
-
June 2024 by Andrew Prowant
Raising our bill an insane amount!
-
May 2024 by Hillary Waldstein
Since moving out on March 15th, I've left 5 voicemails to get in touch with a service person. I finally spoke to a property manager who said she'd close my account straightaway, and she didn't. I'm now getting voicemails again about my account, and they continue to be unreachable. I will not be giving another dollar to this poorly run company. Horrible customer service.
-
April 2024 by Mary Ann Lucente
This property has gone to $%&@ !!!!!!
Once AGAIN, I can not access my units due to elevator being out of service. Between this B.S. with the elevator not working and no stairs available, power outages for days without anybody being aware of it, much less letting us renters know so we can remove anything we need to since it is no longer climate controlled, which we are paying for, the health dept. being called because of the washroom, even though calls had been placed for weeks to the property manager about the toilet not working and people continuing to use it. It's understandable that they would convert to self service. With no one here to tell there is a problem, then they don't have to fix a problem. If you need climate controlled storage, may I recommend
METRO SELF STORAGE
CUBE SMART
DON'T make the same mistake I did.
-
April 2024 by Agostino Agostino
The only problem I had they tried to charge any insurance. I'm not happening
-
April 2024 by Martha Plog
I have been with Public Storage for three years and the increase in storage fees is ridiculous. The rate for a small unit has gone from $163 to $283. When I began there was a person there who could answer questions and now there is no one. So there are few services with greatly increased fees. I don’t recommend Public Storage!
-
March 2024 by Frozen Sparkles
Nice facility in a great area. Helpful staff as well.
-
February 2024 by Joyce Johnson
Storing most of my life in Public Storage has been a wonderful experience! Jamie is extremely helpful & empathetic. She contacted me prior to the holidays to remind me about my payment due date to ensure the unit didn’t go to auction. The facility is extremely nice, clean & high tech. I highly recommend! Thank you for everything, Jamie!
-
January 2024 by Michael Shapiro
The advertise low rates to get you in. There is no contract, so they raise the rates whenever they want. Beware!
-
August 2023 by JOHN MUELLER
There is no one to talk to in person. Called the 800 number left a voicemail for the site manager, never got a call back. Trying to call anyone with the company is a dead end. only chance to talk with someone is on the web page via chat M-F business hours only. Had 3 lockers at this site. closed out 2, one had no problem the other was ignored, both were done the same day. The rates for the lockers keeping going up all the time, yet you can rent a new locker for less than half the price of the one I have, same location, same size. The bathroom was without toilet paper or soap for over a week. The two drinking fountains in the lobby are turned off. they say it is climate controlled, but they don't tell you the temperature is in the 80's in the storage area, not very nice when working hard.All is all, not good at all.
-
August 2023 by Dennis Brown
Public Storage used to be one of the best. As of late, they no longer have someone on site to discuss any issues, and they no longer let you use the restroom, which is inhumane by the way. All this while raising rates by almost 50% for some of us who have more than one unit in multiple locations. I'm currently making arrangements to empty my unit.
