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October 2023 by Suzanne Ramirez
My husband had been a customer of this place long before we were married.Now married, we have had them service the various vehicles we've owned for nearly 25 years.Archer Alignment does NOT disappoint!!Now we live 8 hours out of state. Sure do miss their service. However, on a very recent drive back to visit I encountered front right wheel issue/s and I thought perhaps brakes and who knows what else!!Dana(the owner) was able to get me in within just a few days.The technician that drove the car and ultimately identified the problem was Jake. He was incredibly helpful, thorough and kind. He gave me much needed relief when he fixed the problem (lug nuts LOOSENING during my 8 hr. Drive!!) and assured me the car was safe for travel.I'm Extremely grateful to Archer for getting my car in and fixing what I thought would be a monumental problem!!Do not hesitate to use Archer Alignment!! They know their business and how to keep repeat customers for Y E A R S !!!!
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August 2023 by Chandler Rubin
The most ethical repair shop in DeKalb. As of late, this is the only shop I trust to bring my car to, as they are extremely helpful, thorough, and consistent in their services. Other repair shops usually just do the bare minimum, but not Archer.Other shops missed potentially dangerous issues with both of my recent cars that I had 0 clue about. The first I let go after bringing it to Archer, as the repair would have costed more than the car was worth, but the Archer team, specifically Christie at the front, was very patient and helpful with the process. The 2nd time another 'golden touch' shop missed an obvious rusted rear frame, that archer found and explained a very reasonable plan to address. The repair itself was very costly, but was entirely reasonable for the significance of the job, and was done in a timely manor. I've had no underlying issues with their repair, and now with further repairs there's been nothing but success at a reasonable price.Additionally with how they go above and beyond, they even look for future issues, but not in a shady way. Christie walked me through other issues with my car, and was very specific about what is and is not vital for the safety and longevity of my vehicle's life cycle. She walked me through exactly what each issue would cause, with exactly what, if any, potential risk could be to the part and/or my car if i chose not to go with the repair. But through the process, she did not press me or scare me into thinking I needed these repairs, just the direct fact of 'here's potential issues, and here's how much it would cost to fix.' Seems like a bare minimum for auto repair, but it's shocking how rare it is to run into this kind of ethical service, especially here in DeKalb.Overall, I can't see myself ever bringing my car to any other repair shop again in DeKalb, let alone the entire Northern Illinois Area. I highly recommend coming here first for any and all of your cars needs if you're looking for the job to be done right the first time, and if you're looking to be treated with honesty and respect.
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June 2023 by Chris F.
The only place I'll take my car when I can't/don't have time to do it myself. I only wish I'd found them sooner. I discovered them when I ordered some tires from Tire Rack and they were an installer I could have them shipped to. They are polite, friendly, honest and professional, down to earth and all around amazing to deal with. I've now been here multiple times with both my aging truck and my wife's newer equinox. Always tell you exactly what you need with no bs in-between. I've recommended them to anyone that has asked me for a shop referral and will continue to do so. Make sure to make an appointment asap because their level of customer satisfaction and service shows so they're always booked in advance. Thank y'all for the great service!
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May 2023 by David Lave
Excellent work!!
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March 2023 by Christine Popenhagen
I love this place. My alignment cost half of what another shop quoted me, and they had it done within 30 minutes of the start of my appointment.
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November 2022 by Ron Tomlinson
Excellent fast service, priced very reasonable. Highly recommend them.
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July 2022 by Julio Alvarez Sr.
Professional and great customer service thanks and will be back again for my next tire purchase
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June 2022 by Anthony Smith
Got an appointment the same week. Looked at the front end suspension. Got me on my way. Handicapped parking and entrance. Not sure about restrooms, didn't see or us them. Great people there.
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April 2022 by Debi Akerlow
I was quoted $1,700. from BFF.(ryhmns with rains barn and sleet) Archer Alignment did front & back alignment for $95. The guys did an excellent and timely job. Kristy also gave me expert advice on new tires.HIGHLY RECOMMEND ARCHER!!
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February 2022 by Brandon Ballard
What a great experience from start to finish. Pleasant lady on the phone scheduled me around my needs. Greeted in the lot. Service guy was attentive and a generally fun guy. They did just what was needed and nothing more. Highly recommend this shop.Services: Tire rotations
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December 2021 by angela manivong
This place is so great! They are all so nice and professional. I was having a problem with my tpms sensors and they were able to diagnose the problem and fix it. We have brought quite a few vehicles here and just love the customer service and work that they stand behind. Would definitely recommend.
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December 2021 by Brandon Bravo
Dropped off my wheel and tire so it can get installed and they did an amazing job for a reasonable price. Very honest and reliable people!
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September 2021 by Andrew Kellogg
They are very knowledgeable and do a great job. I have other vehicles I will take to them.
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September 2021 by Dennis Ervin
Knowledgeable auto care, reasonable pricing, friendly staff.
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June 2021 by latoya French
Very quick and didn’t charge me a lot even with the tow. Got me back on the road the next day. Thanks
