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November 2021 by Ashley Dawley
The employees at the branch are amazing! They make my experience phenomenal.
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October 2021 by What’s Trending
Worse Banking Experience at 5/3 Bank - Dekalb/Sycamore Branch.On 9/20/21, I noticed a transfer I made to my other account had not reflected. I immediately contacted both banks to help trace my funds. When I communicated with 5/3 to make sure a hold could be placed on the funds, I was directed to go to the branch and dispute the transaction.On 9/23/21, at the 5/3 Bank - Dekalb/Sycamore Branch, I was advised to wait for ten working days (who waits for 10 days?). I insisted the transfer be interrupted and investigated as they could clearly see the name and account did not match; however, 5/3 insisted that it was my fault (what a nice way to assist your customer). On the other hand, the receiving bank was a small bank - Illinois Community Credit Union, this bank took their time to track my incoming transfer and flagged it. They stopped it from going into the wrong account and did the needful. The customer service rep. at 5/3 was the least empathetic and less helpful. Please, never save at 5/3 bank, You will never be assisted when you need them the most.
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October 2021 by Corinne Kania
All the tellers are so kind! Even when they are understaffed they work hard to get everyone taken care of.
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September 2021 by Dennis Ramer
We've been trying to get in touch with someone at the bank for two days. Lucky it's not an emergency. No one will answer the phone or return calls. Now on hold with 800 number for fifteen minutes and counting. Time for new bank
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June 2021 by Becka Lord
Hands down the worst bank ever. Bad customer service. Rude employees. They have marked my paycheck from my work as fraud 3 times even though there was nothing wrong with it. They called me and scolded me for using my savings account in a way they don’t approve and explained that’s why they said my paycheck was fraud. I transferred money out of my saving on a weekly basis. How that is fraud I have no idea. They would not change my name after a divorce because they need to know I was “actually divorced” in the horrible managers words. They have put my money in the wrong account before. Absolutely horrible. Can’t believe it’s still a bank!!!
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May 2021 by Marquis Congac
This bank should definitely work o customer service. I walked into empty bank and I recommended someone to open a account and the lady told them appointment only and laughed afterwards. I been with fifththird for some years and after that experience I will never recommend anyone I know to bank here and I will be switching banks
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May 2021 by Janice M. Carnes
I have SO MUCH trouble calling!! Always get a recording. PLEASE add call back program without going to web! What a pain. I've been a customer for years. This is making me th ink I need to find a new bank....
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February 2021 by Jessica Lodge
Retraining staff on customer service would make my day a 5th 3rd better.Also consider opening drive through earlier. 9am is a little late, there usually a line at 9am waiting for drive to open up. So there seems to be a need
