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September 2023 by Arma Johnson
Absolutely appreciate the expertise of Kim and her staff. ICCU takes care of their members. I cannot thank them enough regarding the professionalism, care and support received anytime I visit or interact with staff. Kudos to you ICCU, you are the BEST!!! I highly recommend ICCU DeKalb if you’re looking for an entity that cares and operates in the best interest of their members.
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September 2023 by Billie Haynes
Best service I have ever received at a credit union by far. Kim was so helpful and knowledgeable I highly recommend ICCU.
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September 2023 by LaCretia Konan
I enjoy banking with ICCU in DeKalb! Their superb customer service is unmatched. Each time I interact with any of the team members, I walk away extremely satisfied and impressed. From the Manager/ Kim to the Tellers, their level of professionalism and efficiency is spot on! I absolutely love banking there. I wholeheartedly recommend this place they truly work hard to take care of their members?.
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July 2023 by James Etes
ICCU IS HANDS DOWN THE BEST FINANCIAL INSTITUTION IN THE AREA. THANK YOU KIM MORRIS FOR EVERYTHING YOU HAVE DONE FOR ME OVER ALL THESE YEARS. ICCU IS WHAT IT IS BECAUSE IF YOU! KEEP UP THE GOOD WORK ?
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July 2023 by Chris Gruenefeld
Love this credit union. Kim is always so helpful and a pleasure to work with. She always is there to help with your needs and to answer any questions I have!! Great service for sure and rates are great too.
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July 2023 by Jason Dekeukelaere
I bought my first car here very helpful they put you and your money first. Extremely friendly service and go into detail to help you out and to figure out what works best for you.
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June 2023 by Matt Splinter
I absolutely love this bank. I use them for my personal and business accounts. Kim is so helpful and always goes above and beyond to keep her clients happy.
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May 2023 by Buffy Lancaste
I've been a member for 20 years and would never go to a bank. They are all so nice and figure out what ya need and do it.
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March 2023 by Biridiana Z
My husband and I had an amazing experience with Kim and the staff. She did a great job at refinancing our loan. I highly recommend going here!!
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December 2022 by Glorie OConnell
I’m sad to share that I had a horrible experience with ICCU in Dekalb. I originally called and when I mentioned I had questions about applying for an auto loan I was quickly shut down and advised to apply online. That should’ve been my first sign to not even deal with this union but I went ahead and applied. After being preapproved I asked how the process would work from this moment forward and it was not explained correctly. Nothing was. I was not told the stipulations or the criteria that needed to be met by the car I would choose. Even though I asked. So after being preapproved I spent days looking for the right vehicle for me. When I found it tried to contact this branch to get the paperwork done I needed to take it home. No one was able to be reached and l went into the sycamore branch to get help and hopefully take the car that I need home. I quickly found out that this was a much more intensive process and I learned that the vehicle I spent time searching for would be denied because it didn’t match the criteria I had no idea about. Safe to say I was frustrated, upset and in tears. I am thankful for the lady at the sycamore branch for being kind in understanding that I wasn’t upset with her but the situation. She took the time to explain the loan, and the criteria. Along with the horrible communication, the way that this union does auto-loans is outdated and is extremely inconvenient. Typically you would receive an approval code and the dealership can access your information and essentially you don’t need to go back and fourth to the credit union and the dealership, but this credit union doesn’t do that and you do in fact need to go back and forth. They are also closed on Wednesday which makes communication and processed take much longer. Overall working with this credit union was a huge frustrating waste of time. I went to the dealership the same day, got financed in an hour and took the car that was right for me home.
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December 2022 by Charles Hawkins
Have been a member of the credit union for over 15 years. Have had multiple issues and problems. Have a rose over those 15 years. Kim, the branch manager has rose to the occasion every single time and has fixed those problems. Kim is a perfect example of how a manager should be executes and finds the problem and fixes it. This is the reason why I continue to do my banking with ICCU
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November 2022 by Edward D.
Customer support doesn't exist here. Just finished calling three times at 2 in the afternoon, no pick up at all. Not the first time this has happened and it is always a challenge to get any kind of help. Had to order new card, been weeks with no correspondence or help of any kind. Everyone I know who has banked with them says to switch, I might but apparently they charge you for that. Also clerks charged for a check I deposited instead of adding to my account, then charged me an overdraft fee for the money that they wrongly took out. Took me well over an hour and going back twice to get it sorted out. Don't bank here.
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September 2022 by Melanie Morningstar
I have been a member for over a decade already and zero % of unhappiness! The branch manager, Kim Morris, came to my high school and she was so knowledgeable about finances I couldn't wait to open my membership. Kim and her staff treat you like family and not just an account. We recently moved out of the area and Kim and ICCU continue to exceed expectations. We will always keep our accounts with the credit union. We are comfortable and confident with all our transactions. Whether you're looking for auto, personal loans, credit card with low rates OR just checking or savings account- DeKalb ICCU is where it's at. Ask for Kim Morris!
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September 2022 by Melanie Walker
I have been a member for over a decade already and zero % of unhappiness! The branch manager, Kim Morris, came to my high school and she was so knowledgeable about finances I couldn't wait to open my membership. Kim and her staff treat you like family and not just an account. We recently moved out of the area and Kim and ICCU continue to exceed expectations. We will always keep our accounts with the credit union. We are comfortable and confident with all our transactions. Whether you're looking for auto, personal loans, credit card with low rates OR just checking or savings account- DeKalb ICCU is where it's at. Ask for Kim Morris!
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March 2022 by Nick Goolsby
Illinois Community Credit Union Dekalb Branch is absolutely the best place to take care of your financial needs. Everyone who works there is a pleasure to work with. Especially the Branch Manager Kim Morris. She is the BEST, Kim is like a second mom to me. She gives the best advice, and cares so deeply about her job and the people she works with. The customer service is a breath of fresh air. Everyone is extremely professional and super friendly. (and that is hard to find now days). I am so happy the I have the opportunity to bank here. I recommend everyone I can to bank here, trust me you won’t be disappointed!!! ❤️❤️❤️
