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February 2024 by Marco Prignano
Only takes one time to soil everything..This was so much of a nightmare that I actually don't feel like coming back again.I go to self checkout to do that exact thing. Checkout myself. But nope, the employee forced themselves on me and said they like to checkout the larger orders and wouldnt take no for an answer. They were incredibly slow and were not paying attention to the distressed plant pricing so I had to tell them myself or get charged more money.I could have checked out 100% faster and after an extremely long day with my tired wife and daughter along with myself, this was the icing on the cake to really get to me. Especially because the employee assumed I must be trying to steal? Because why else can't I checkout myself at self checkout? $300 later and I'd be better off returning it all and spending that at a competitor who will not treat me like I'm a thief or like I'm incompetent.
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January 2024 by Austin VanGorden
You have to find someone that knows the store well
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January 2024 by Javier Ortiz
Very good quality products
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January 2024 by Dale Zeller
Never buy tools from them. when given wrong tool from them and try to return for the correct one. They will not honor the price of the original unit. They say they have no way to verify the price. Very bad customer service.
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January 2024 by Leo Heins
The guy in the back who helped us in the appliance install parts who helped us make a rare dryer gas connection was determined to help us make it work was amazing
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December 2023 by Carol Hiestand
Item was out of stockcall first
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December 2023 by Mario Beltran
There is no staff serving the cash registers, there is no one collecting the items!! Leave everything there because I'm not going to charge myself.
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November 2023 by D Willia
The people who work there are very friendly. I dislike speaking to people in public. But these guys seem to come to work with a positive attitude. Every last one of them. Which made me smile and speak back. I’ll come here if I need anything.
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November 2023 by Paul Holcomb
Great selection of kitchen appliances. Bought a double front door here a couple yrs ago. Great price and excellent installation by Lowes hired carpenters.
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November 2023 by Anthony
I'm done with this store. I'm sick of them not having a cashier working. Not a single register open in the middle of a Saturday, only self checkout. I'll go out of my way and even spend more money to avoid your garage management decisions.
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September 2023 by Cheryse Turek
They didn’t have the nylon hose adapter I needed, but that’s not the issue I had here.I was missing the adapter I normally have, and needed to get a patient started (I’m a traveling dialysis tech). My coordinator told me it could be found in plumbing. When I could not find it, I asked for assistance, and the woman that helped also couldn’t find it. Perfectly fine. So she radioed someone else, and said “her husband said it was in plumbing”. Not what I said, but also not a big deal. The “man” that came to the aisle to help said “women know nothing about plumbing”. Then tried to sell me a metal piece, after being told it had to be nylon. As I was leaving, both employees started bad mouthing another customer they had an experience with earlier in the day.Gordon’s hardware was extremely helpful and got the piece I needed, in less than 5 minutes, and I was back to my patient.
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September 2023 by Shawn Brown
I went in to pick up something my daughter ordered on line. I've never done this before so went to counter. The nice young lady there showed me where pickup orders are & also was kind enough to key in the code needed. Was very happy.
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September 2023 by Dekalb “On route” Sycamore
Based on my experience I will not shop at Lowe’s in general. Customer satisfaction is the lasting they are concern. With out customers they will not be around. Be aware when shopping at Lowe’s. Home Depot and Menards are better
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September 2023 by DeKalb Gal
This is our DeKalb Lowe's, a good place if you know what you need and you know where it is. But if you don't, you're screwed because you'll never see nor talk to the only employee they have. If you know you need assistance, go to Menard's, someone will always help you there
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August 2023 by ARC Jewelers
I came into this lowes and the staff are a bunch of little kids who honestly don’t know where things are. I asked multiple people where an item was and I was sent to 3 different locations. Whoever is managing this location needs to be fired! They have the products I needed and the self checkout was a okay experience. Will come back but things need to change.
