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January 2024 by Lily Mae
Everyone is always so nice and they are pretty flexible with appointments. There have been a few time I called about a problem I was having with my car and they usually let me drop it off the night before and work on it the next day. The last time I went in there they had parked my car in the adjacent lot and drove it up to the door so I wouldn't have to go get it. The work they do is also pretty quick and affordable which is great!
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January 2024 by karren self
They are very nice and really take care of their customers. They don't sell you anything that you don't need, only what you do need. I recommend them to everyone.
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January 2024 by Laura Szymanski
Merlin has been my trusted go-to for 16 years! Everything from oil changes and headlights to substantial repairs, I have been treated with respect, attention, and genuine care. Love the staff- shout out to Shane for his friendly assistance today! And as always, Steve is a wonderful asset to the team. I am overjoyed to share this review of my positive experiences and truly hope it will bring more people to this deserving gem in DeKalb!
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January 2024 by Robert Rehak
Always great service and friendly people who know their stuff. Steve has always been a reliable guy to take care of our family cars.
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January 2024 by Matthew Callahan
Merlin’s provided very friendly and thorough service throughout the whole process. They managed to get me back on the road after a busy week with horrible weather and were very kind always. I will definitely be coming back!
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January 2024 by Wooden Box Theater
Thank you for topping off my coolant and examining my manifold intake gasket leak and the estimate during some avail downtime on Thursday. Much appreciated!
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January 2024 by Michelle Hernandez
First time here and the service was amazing. Lady at the front desk was so nice and sweet kept us up to date on our truck. Great service and people. Highly recommend
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January 2024 by Nathan Dittmer
They mechanics are nice, however they sold me an old battery that had been sitting for almost a year. Along with that, my car got Improperly diagnosed multiple times, charging me for at least $300 worth of things that weren’t the problem. They want you to save money, at the cost getting good parts. I don’t know why I kept coming here.
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December 2023 by Daniel Mcdonald
I have been with merlins in DeKalb Illinois for over a decade and they have not steered me wrong they have gotten my card fixed with help with making sure I have a good reliable car, shane, Cesar, Steve,Nick and the whole crew is the best and i wont go to anyone else except for Merlin
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November 2023 by Cassia Perry
Friendly and great customer service. They really seemed to care and want the best for my car and me, as a customer.
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November 2023 by Randy Smith
I been going to Merlin’s for over 12.years .I’m in a place in life that I cant work on my vehicles and I use to sell used cars.I took everything to them and they have been honest and very professional and the Prices are very reasonable.I had my wife’s car done by them today. It runs better than it ever has . 4 new tires alignment and rear brakes, cam shaft sensor tires balanced and it’s amazing how much better the car is.Thank you all for your great service and professionalism.Randy and Jan Smith
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October 2023 by Kimberly Oikle
I always come here for my car needs they are honest and won't try to take advantage of you. The people there are also very nice and professional.
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October 2023 by Princeofallsayiansvegeta
Best mechanic I’ve been to since I’ve gotten my car they take care of you and treat you like family I highly recommend taking any cars you have issues with to them.
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October 2023 by Coryann Dominguez
Richard and Shane helped me out. They was very kind and educated on their services. I'd definitely recommend their auto care ?
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October 2023 by Michael Davis
Shane and Richard were super awesome, got my oil change in at the end of the day in less than an hour
