-
January 2025 by Bryan Jones
Deposited a personal check into my wife’s account since I was told it would clear like a normal check does, next day get a email saying it will take about 5 days to clear. Called 5 days later now it’s not gonna be cleared until 8 days. It’s just annoying because this wasn’t my only option to get these funds but seemed convenient/quick with the information given to us by PNC in dekalb. Giving customers accurate information just seems like a basic practice for anybody business so very odd from a financial Institution. Had a weird feeling about it from the start since my wife is always having issues with strange/fraud transactions coming out of her checking account. I can’t believe people actually bank here, but happy I do not.
-
November 2024 by Alex Daly
Obnoxious. They require you to come in person to request a currancy exchange, then you have to come back later when they actually have the foreign currancy. You cannot call in and request the exchange ahead of coming to the branch forcing you to make 2 trips. Brain dead policy.
-
January 2024 by Javier Ortiz
I recommend this bank, it has very qualified staff.
-
July 2023 by Anabel Velazquez
Great staff...
-
March 2023 by Matthew
The fees at this bank are the scummiest I've heard of in a very long time. I was shocked to hear they still charged overdraft fees, and even worse CARD REPLACEMENT fees when your account is victimized by theft!!! The gall to punish their clients when they've just been victimized by ID theft... scummy, scammy, scuzzy.
-
February 2023 by Brian Adams
Worst bank ever. If they offer you a loan refuse it they are terrible. Customer service is a joke to them. Getting you your statement on time forget about it. they send it late just so they can add late fees. If I could give negative stars I would they earned the negative reviews. I will never work with PNC again. Terrible experience incompetent staff.
-
June 2022 by Chloe OB
My favorite bank!! They have the most amazing staff!! Highly recommended.
-
May 2022 by mark charvat
Very poor customer service from the branch manager (DUSTIN A) and bank rep Crystal V. Avoid the DeKalb branch at all costs They actually told me they are ":too busy" to get back to customers who have a banking issue. This happened not one, but twice. Closed my Account instantly. AVOID DeKalb PNC Bank!
-
May 2022 by Matthew S
The fees at this bank are the scummiest I've heard of in a very long time. I was shocked to hear they still charged overdraft fees, and even worse CARD REPLACEMENT fees when your account is victimized by theft!!! The gall to punish their clients when they've just been victimized by ID theft... scummy, scammy, scuzzy.
-
May 2022 by Aaron Hollins
Very poor customer service some of the employees could use some ethics training. Also brush up on their own code of conduct. Just plain out rude and disrespectful use the Atm avoid interaction with staff.
-
May 2022 by Mark C.
Very poor customer service from the branch manager and (DUSTIN A) and bank rep Crystal V. Avoid the DeKalb branch at all costs I requested assistance regarding a matter and was promised that someone would get back to me later that day,and no one got back to me at all. When I called back, they said they were to buy to deal with my banking issue, Not one, but twice. POOR customer service, the worst I've ever seen. AVOID PNC at all costs.
-
February 2022 by Chloe Simon
My favorite bank!! They have the most amazing staff!! Highly recommended.
-
May 2021 by OooS Ooo se
Professional, always helpful, great corporate and local support, as well as, phone and cyber support. I hope this company stays the same and grows as a symbol of American companies and how they should be run.
-
July 2020 by Allan Moore
Pnc is the worst bank you could go to..they overdraft fees 36.00 on 1 or 2 dollars overdraft
-
May 2020 by Brent Ward
I have had no problem with the employees at the branch in my town. Where I have a problem is my pharmacy took money out of my account instead of my wife's. I called the Bank to explain the situation. No answer. They charged my account for not having any money in it even though I can't work right now because of COVID-19.
