Advance Auto Parts at 1387 Lee St in Des Plaines is a reliable store that offers a wide range of automotive aftermarket products and services. Customers appreciate the helpful and friendly staff, especially those who receive personalized assistance from team members like Rosie, who consistently go out of their way to ensure customers get the best price and service. The store stocks top brands such as FRAM, Carquest, and DieHard®, and provides free services like battery testing, battery and wiper installations with purchase, engine code scanning, and recycling of batteries and oil. Many customers find the store convenient, especially with options for same-day pickup through online ordering and being open on Sundays. The store aims to create a positive shopping experience and offers loyalty rewards through the Speed Perks program, which provides discounts on store items and gas at participating Shell stations. While the overall customer experience is positive, some feedback suggests improvements in store layout and organization. Customers recommend decluttering the space, widening aisles, and positioning best-selling items at the front to make shopping quicker and easier, especially for mechanics in a hurry. A few customers noted that staff should be more proactive in assisting shoppers and that better store marketing and promos could enhance the experience. Overall, Advance Auto Parts in Des Plaines is seen as a helpful, well-stocked store with friendly staff that prioritizes customer satisfaction and convenience.
I like purchasing online, and pickup at the store to get the 25 percent discount on my order. Their limited lifetime warranty is unsatisfactory. You only get one exchange. My alternator failed in 5 weeks. So much for a warranty.
July 2024
Good attention and you get the spare parts you are looking for
February 2024
I stopped in this morning to get new windshield wipers and was helped by Jose. He couldn't have be friendlier or more helpful! Thanks Jose, I'll be back!
