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January 2025 by George S (Onesimus)
Nice team they got here. Very helpful.
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December 2024 by Saray Del valle
Terrible service and customer service.
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November 2024 by Drac23
Nothing negative to say about Google
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November 2024 by Josh Levin
Manager refused me the use of their shop tool kit when I was over 100 miles from home and in need of assistance. They claimed that they were unequipped and unable to do so much as a battery replacement.
Fortunately, O'Reilly's around the corner was able assist me and after less than half an hour I was able to purchase the parts and pieces I needed.
O'Reilly's do what Advance don't!
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September 2024 by Michael Mickelsen
I like purchasing online, and pickup at the store to get the 25 percent discount on my order. Their limited lifetime warranty is unsatisfactory. You only get one exchange. My alternator failed in 5 weeks. So much for a warranty.
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July 2024 by Carlos Robles
Terrible service! Only customer in the store and ignored. When somebody from the back did come and ask us if we needed help just for them to walk away from us laughing and say he doesn’t work there. I guess any random person can walk to the back and pretend to work there
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July 2024 by Leonardo Chacin
Good attention and you get the spare parts you are looking for
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March 2024 by Jacobo Hernandez
Horrible
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February 2024 by Elizabeth Birch
I stopped in this morning to get new windshield wipers and was helped by Jose. He couldn't have be friendlier or more helpful! Thanks Jose, I'll be back!
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January 2024 by Michael Awkerman
The only place that actually has my part and the service was awesome ? thank ya ?
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January 2024 by Michael Wright
Went in for a spark plug for a snowblower,the employee and the Manger both didn't now wanna even try to cross refeance the number to see if another store or warehouse had the item in stock,as someone who had helped set up and open this location back in 2005 and worked for 3 years at this store this is very disappointing I understand the pay rate is very low but this is unbelivable bad.
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January 2024 by Terrace Johnson
Great place to do business! Very professional and helpful staff.
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January 2024 by Mike
The only place that actually has my part and the service was awesome ? thank ya ?
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November 2023 by JP the traveling and restaurant critic
Didn't have my choice of price for a tire inflator, but the staff was sort of helpful.Update per company request: She was nice, but I needed extra assistance. Giving 110% to the customer is 90% of customer satisfaction. While I searched, staff clustered into a group behind the counter, when they should be separated, helping customers that were in the aislesPricing/marketing is too lengthy to discuss here . I was a store mgr with Keystone auto parts in California, and highly experienced in all aspects of marketing and customer service. You would need to hire me to greatly improve your ledger with my quaranteed, successful sales strategies.Store navigation wrong. Eliminate clutter from in front of the register and widen the aisles. Clear your product from the center of the store, to up against the walls, so that when the customer enters the FRONT of the store, they should see bright department signs and flashy product labels in the BACK of the store to draw them there. Research Pep-Boys store layout. Best one ever.I'll give you one marketing tip: move fast and most-selling items to the FRONT of the store and digress that rate to the BACK of the store. That opposite marketing ploy of forcing the customer to go to the back to make a purchase doesn't work in parts houses. You're not a 'shopping' store, you're a parts supply store. Mechanics aren't shopping and are in a hurry. You piss them off by making them walk all the way to the back of the store for a can of oil. They remember that unpleasantness over the convenience of grab-and-go when choosing a store. I know you want customers to shop, so as I said; customers should be DRAWN to the back of the store instead of HAVING TO GO to the back, which can be easily achieved. Create an exciting experience. Promos are HUGE . Research Dave Thomas, the king of promos. Associate name with promos, like, free Irish beer/summer sodas, winter hot cocoa for the kids Mondays.. Yippee ! Leave an email to communicate.
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July 2023 by Hugo Botello
Had a problem with a new battery got it tested and it was bad they gave me a new one no problem!
