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December 2024 by diego efg
Internet is slow (when it works). Our internet has been out for over 24 hours now with no solution in sight, when I called support I was told I’ll receive a call back within 1 business day. It goes without saying that I have this provider only due to a lack of another option in my apartment building. I work from home, and two days of no service without warning is absurd for an internet provider in 2024.
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August 2024 by Christine Zotti
I am unable to use my laptop and have access to any of my sites because of this company so I contacted their, As I use the term, very loosely, Technical support only to be told that all they can do is take my information and have someone call me back on Monday. What kind of technical support is that? What kind of a computer ISP provider does not have any kind of technical support on a weekend. Unfortunately, I am in an apartment complex that only uses this company so I am a prisoner of This company and would drop them like a hot potato if I had the chance. If you are a business looking to use them think twice because you will have very dissatisfied department and your business. I never heard of such horrible Technical support in my entire life.
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June 2024 by Ryan Farrior
I've had a horrible experience with American Wide Broadband. The internet is extremely weak and they clearly have policies built in to make it difficult to speak directly with a manager. I explained the urgency needed to fix my internet on random days it would go out as I work virtually and I was met with apathetic action. I highly encourage anyone seeking good internet service to look away from AWB as I've never been more disappointed with internet in my life...I'm not exaggerating. I hope management executives clean up this mess as internet is increasingly vital to people's experience. This service is shameful. I will be leaving as a customer.
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December 2023 by Douglas Z.
FYI they do not actually provide true 24/7 customer service as an internet company normally does.Instead, during "after-hours" (words used by the employee reached on the phone), they contract call answering to an untrained/general call center which is just instructed to fill out a basic form of some sort with your contact info.This call center has so little training and so little familiarity with AWB that they cannot answer basic questions about the company or the services they provide. Worse, when asked to provide an estimate of when a real response or service can be expected, they state that they have no idea.Lastly, the internet speeds provided by AWB are absolute trash for this day and age. AWB clearly has a great deal of leverage in the areas/buildings they service and can't be bothered to upgrade their infrastructure to provide more than sub-standard internet speeds in 2024.I would recommend not moving into buildings where AWB is the service provider and for buildings to avoid contracting with AWB for service.
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December 2023 by Olly
Please don’t use them - they are rip offs. Guys, beware & read the reviews - there are valid reasons why this useless company has less than a 2 star review. Their service is horrible and customer service is even more horrible.
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November 2023 by Cynthia B
Wow, I wish I would have read the reviews before deciding to go with thiscompany. This company is horrible!! The internet connection constantly loses connection. Today was the last straw, without warning or notification the internet dropped at 10am. Recording stated due to maintenance internet will be off 3 hours. I work from home and I'm losing money. Stay away from this company!.
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June 2023 by Natasha Morin
Great customer service!! Service technician/agent had my internet set- up running in less than 20 minutes. Super fast internet speed too!
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June 2023 by G B.
Pure trash!!! The only reason I have it, is that it can with the building that I moved into! The internet always goes in and out! It is totally trash!!!
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April 2023 by Rodalyn David
Impressed! I was quite skeptical years ago as I heard poor reviews about AWS internet, however a couple of people told me personally it works great for them. The tech, Adrian, came by and worked diligently to ensure I was all set up with internet service. He answered my many questions and helped me find the equipment I needed to get my internet up and running. Adrian was so personable, knowledgeable, had excellent customer service, a great attitude, and was committed to helping me despite some roadblocks we came across. He worked together with his team to provide some great internet! They are on the right path. Glad to have him as my tech.
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April 2023 by Olan Mijana
It’s a Sunday and I’m getting internet speeds slower than I did in 2005 I kid you not
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March 2023 by Roda D.
Impressed! I was quite skeptical years ago as I heard poor reviews about AWS internet, however a couple of people told me personally it works great for them. The tech, Adrian, came by and worked diligently to ensure I was all set up with internet service. He answered my many questions and helped me find the equipment I needed to get my internet up and running. Adrian was so personable, knowledgeable, had excellent customer service, a great attitude, and was committed to helping me despite some roadblocks we came across. He worked together with his team to provide some great internet! They are on the right path. Glad to have him as my tech.
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March 2023 by Rodalyn D.
Impressed! I was quite skeptical years ago as I heard poor reviews about AWS internet, however a couple of people told me personally it works great for them. The tech, Adrian, came by and worked diligently to ensure I was all set up with internet service. He answered my many questions and helped me find the equipment I needed to get my internet up and running. Adrian was so personable, knowledgeable, had excellent customer service, a great attitude, and was committed to helping me despite some roadblocks we came across. He worked together with his team to provide some great internet! They are on the right path. Glad to have him as my tech.
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February 2023 by Edwin james
I ordered this internet service and everyday I came home was a problem with the modem.I tried to pay my first bill they system was down left my card number to pay once the system was back up.A employee called me the next day very aggressive talking about payment information I already gave them but couldn’t tell me why they service kept going out. I spoke to manager about the poor service all the way around he canceled my service and tried to make it difficult to receive my refund.I had to get my lawyer to help me.I wasted my time with this service.
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October 2022 by Peihan Gao
Tech service doesn't work on weekend… Connection didn’t work twice only within one week.
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September 2022 by laura martin
Phone support for trouble-shooting a problem with our new connection was easy to access, and when that wasn’t successful, in-home tech support was scheduled and arrived in under 24 hrs. Adrian was great!—prompt, professional and did a fantastic job finding the problem (a damaged cable outside our building where another internet provider had installed recklessly) and restoring our service (on a Saturday morning)! ????
