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March 2024 by Patricia Tokimoto
Very professional, attentive, and provided updates on status of service while waiting
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March 2024 by Cloud San
Went there for recall, after they fix the recall, warning light came up for headlight. Called and asked, they told me to reschedule.
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March 2024 by Luis Pezzarossi
Oil change access cover securing nuts under vehicle, one of them was ripped out from the main shield despite advising to be careful when repair order was filled up. It had been repaired since another Hyundai dealer did the same thing before. Now i have to fixit again or expend almost $500.00 for the newpart, dealer only offered to wave the labor charge. Regarding the service they were very efficient and courteous.
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March 2024 by Lisa Wilson
Car was done before quoted time, waiting area was clean and had snacks.
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March 2024 by Nate Gessner
Edit 03/12/24: a month after the response below and no one has followed up with me.Edit: one week later and after the reply, still no follow upJust called service several times selecting different menu options and could NOT get connected to a real person. On my last attempt, after selecting to speak to a service advisor and ringing for about 20 seconds or so, the system hung up on me.I brought my car in for a recall in November. The recall campaign information said the remedy was ready. After dropping off my car first thing in the morning, I was shuttled home. I hadn't received a call by mid-afternoon, so I called to check in. They said my car was ready. Unfortunately, they failed to tell me the recall had not been completed until I arrived.When I arrived to pick up my car, my advisor explained they needed to order a part/part(s). This is not the first time this has happened to me at a Hyundai dealership, so I was upset and BAFFLED why this could happen. If the recall campaign remedy is available, and you let me setup an appointment specifically stated to take care of that recall, how do you NOT HAVE THE REQUIRED PARTS to complete the recall?! Please don't waste my time!Despite the mix-up, my service advisor was a class act and PREEMPTIVELY comped my new windshield wipers, saying it was the least he could do. Unfortunately, he said he would call me in 3-5 business days when the part arrives, and I never received a call. It's February now, so it's been months without a call.I called over a month ago to check in about it, and after explaining the problem in detail, the woman I spoke to said she'd have a service advisor call me. It's been well over a month since I called, and I have yet to receive a call from anyone at Hyundai O'Hare.It seems like each time I've received service at this location, they only have one service advisor working, and it was a different person each time. There also seems to be a significant communication breakdown. What's the deal? Are you trying to cut costs by limiting advisor hours? Is your skeleton crew overwhelmed with work? High turnover resulting in follow-up work falling through the cracks? Whatever the problems are, it's preventing safety recalls to be completed while also keeping your customers in the dark and wasting their time.Why is it so hard to get someone on the phone or get someone to call me back? I shouldn't have to spend this much time and energy and still come up empty handed. It's unreal.
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March 2024 by Jose Ceron
Nice people and great costumer’s service
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March 2024 by Chan Paik
I had a great experience with Evan and he was very kind and thorough to explain new Ioniq 5 to us.
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March 2024 by Carlos Jorquera
Very great experience buying my Hyundai after my Toyota decided to no longer be a part of this world. Great staff, was very patient despite the long time I took to get a quote from insurance. Definitely one of the more pleasant times I’ve had when buying a car.
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March 2024 by FS
Very friendly staff. Knowledge of all minor details about any branded car. Answered all my questions and concerns. They carry very nice fleet of used cars
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March 2024 by ZBIGNIEW WOJCIK
I had a wonderful experience with Service Advisor: 8363 Alexander Burns who assisted me on 3/6/24 with my car service. He was very helpful and professional. The service was timely and he even walked with me to my newly washed car after the original service of oil change and general check up.
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March 2024 by Angie Antonacci
After looking and negotiating at over 5 other Hyundai dealerships I decided to check out AutoNation Hyundai O'Hare. My husband and I were welcomed by Max. Max was great! He showed us the car I wanted and took us for a test drive. He explained all the features. Everything from talking numbers to getting the car ready and set up were done very quickly without the long back and forth like other dealerships. I'm very happy I decided to purchase my new car here!
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March 2024 by Lisa
The buying process at AutoNation Hyundai was easy and straightforward. I so appreciated my salesperson Juan and the transparent pricing and negotiation.
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March 2024 by Jeff Woloszyk
Great service department!
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March 2024 by redbeetle8
Evan was great! Smoothest car buying experience I’ve had outside of buying from dealers I have worked for.
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March 2024 by Parth Bogawar
This was my first car buying experience and staff at Autonation Hyundai was super helpful. If you are buying an Hyundai car, give a visit to this dealership, they are awesome.