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November 2023 by Jonathan Rapley
You are better off getting an Uber from the airport than actually relying on their shuttle service. We called as soon as we had our bags and waited at the correct location only to see every other hotel shuttle pass multiple times with no Comfort Inn shuttle. After 30mins we called again only to be told it will be another 10mins. Finally after waiting 45mins the shuttle arrived
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November 2023 by Anna W.
THEY HAVE BEDBUGS. Luckily I check sheets as soon as I get into a hotel room. I found what looks like ink stains (sign of bed bugs) they gave us different room and SAME THING. Oh along will stains on sheets. We were not comfortable staying there so left immediately and found a different hotel. Absolutely disgusting. They acted like they didn't have this problem when reviews say something else. I should have read before but I didn't. Wish I could give it 0 stars. I will forever be paranoid about hotels after this experience DO NOT STAY HERE
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November 2023 by Brian Kleager
Disappointed with this hotel. I waited over 60 minutes for a shuttle and called three times while waiting. I kept being told it would be 15-20 minutes. Finally they admitted they were understaffed and could do nothing about the wait times. I had to take an Uber and paid for it myself. Hallways and rooms are kind of dank and dirty. I won't stay here again.
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November 2023 by Bill Wood
A good modest place to stay.It is what it is. Clean but limited room services (for towel changes & trash emptying).They have shuttles to & from the airport running on time. But, unlike their competitors no shuttle to the casino or public transit into downtown Chicago).
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November 2023 by Eva Owens
I was thrilled that this hotel was EXACTLY as it was advertised. The staff members were friendly and informative about the area. My only disappointment was the limited parking spaces near the main door.Hopefully I'll get to come for a longer visit soon.
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October 2023 by H A.
Conveniently located inn that is closer to the airport. Decent staff and services. Well maintained and cleaned. Include free breakfast and parking. I recommend!
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October 2023 by Sterling B
It’s pretty good! It is an affordable hotel and I stayed with a group during my spring break this year and we all loved the trip and the hotel was really not that bad. I think the rooms could have used an updating a bit but they were pretty on par for comfort inn rooms. Staff was okay, and breakfast was good. No problems with anything while I stayed here :)
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October 2023 by Robert Rehl
This was one of the nastiest hotels I’ve ever stayed at - thanks for nothing United Airlines! The hotel has a stinch of moldy, uncleanliness. The towels in our bathroom were not clean… human hairs falling out of them. The hotel has a history of bedbugs and cockroaches the shuttle service might be free but it is not good. This morning three guests had to ride on the van floor not in any seat because they couldn’t accommodate them on a passenger seat. Carpets are old, stained. Walls are thin and you won’t get a good nights sleep. Hope to never end up here again! Gross!
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September 2023 by Steve Chiang
I gave this place a one star because on the site it says free parking and when i arrive with my truck and trailer and detached the trailer to a single parking spot they told me they do not allow trailer and if i want to stay I would have to pay extra for parking. Then than told me i can cancel and made it seem like they were doing me a favor by cancelling the room for me. The attitude was bad which added to me not wanting to stay here and I was happy to find AVID hotel down the street a much better hotel than Comfort Inn.
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September 2023 by J F
This is a great/easy place to stay. I don’t need all these special amenities I just need a shower, a bed and a roof over my head and this place does that at a good price. The complimentary shuttle service is also a nice favor!
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September 2023 by Sean Morris
Spent several nights here and was pleased. Rooms are neat and clean, complimentary breakfast is really good and there is a restaurant next door. Shuttle ride to the airport was ok.
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September 2023 by Richard De Dios
This was a great hotel to stay at during my anime convention weekend. It's affordable. Also free breakfast. I also love the shuttle service that takes us to the convention center. My only complaint is that some of the equipment in the workout room isn't working properly. Other than that, it's a very pleasant hotel.
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August 2023 by Leo D.
Not a bad hotel really good breakfast comfy rooms The fitness center was not all that good with the equipment didn't work and needs to be fixed. The microwave in the room that I was in with a friend did not work properly you had to open it to press the buttons and then close it for it to work other than that, it's still a great hotel
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August 2023 by Kent Allison
I could not be more impressed with the two workers at the front desk, on July 27 at approximately 4 pm. Very kind, and very patient on my questions. The Rooms were clean. The air worked excellent, on this hot July day. Based on my experience on said date, I would highly recommend. Hospitality and kindness are not lost.
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August 2023 by Greg Heilman
Room was adequate. Our flight on United Airlines was canceled and the airline representative gave us vouchers for this hotel. Plus they gave us food vouchers which we used at the hotel restaurant. The food was really good and the staff was very helpful and kind.
