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April 2024 by Aaron Davis
Today, I was racially discriminated against at the Old National Bank located at 749 Lee St. Des Plaines, IL 60016. I went to collect a refund check from my insurance company United Auto Insurance located at 2340 S. River Rd. Des Plaines, IL 60016. The check was made out to me from my insurance company. And they happen to bank with Old National Bank. When I left the agents office, I went to the bank to cash the check because I wanted COH. I’m not customer myself, but most banks will let you cash a check if it’s from their bank. I was meet by 3 women bank tellers. Banker Teller 1 initially told me no. She then passed me along to Banker Tellers 2&3. They both took the check, my DL and my employee ID WHILE also writing down the information of my DL. Banker Teller 3 then proceeds to question me. Now I know it’s a verification process to check the validity of check, funds, etc. “Why is the check dated for the 27th and you’re picking it up today?” “Well, why did you come to THIS Old National Bank???” “Well, where did you pick up the check from????” At that point, I felt uncomfortable. But I answered all the questions honestly and respectfully. Even offered to call the insurance agent to prove the validity of the check, which Bank Teller 2&3 both told me no, it was no need for that. Bank Teller 2 continues to do the “verification” process. Everything finally goes “green”. She even ask me how would I like my money. I asked for $20s. She then proceeds to send the money through the money counter. As she’s getting ready to give me the money and my ID, she then goes to the back of the bank, returns back to me. She then hands me back the check and my ID, tells me that they can’t cash the check, as she has the money in her hand. I ask why, she says that my insurance company messed something up, I need to call them. I leave the bank and go to my car and call the insurance company. Explained everything in detail about what I had went through in the bank. As I’m on the phone, I did the mobile deposit option for my Chase account. Did all the steps, check cleared INSTANTLY. My insurance company informed me that this is not the first time they’ve heard this. So……someone needs to be held accountable. And I’m going to make sure that happens. So if someone can tag the news outlets in this, it’ll be greatly appreciated. I’m going to go talk to a couple lawyers cause I’m pretty sure I have a discriminatory case. Old National Bank, I’m ashamed at how I was treated by you today. I was nothing but respectful and professional during that whole process, even though I was treated less than. I will be reaching to corporate about this. Good Day ???.
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April 2024 by KEVIN “VOSKEE” HERBIN
The way yall discriminated my BLACK homie over a check he got from United Auto Insurance with YALL BANK PRINTED on the check is UNACCEPTABLE and IT WILL NOT GO UNADDRESSED
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March 2024 by Danielle Padilla
It's a beautiful bank. Definitely
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June 2023 by James Zabroske
There is no option on automated telephone banking to speak to rep any longer. Call c/s #, get transferred back to automated system. Call the branch, get sent to c/s tel#, then to automated WHERE YOU CAN"T TALK TO ANYONE!!!!!!!
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June 2023 by Kellie Clauss
Very slow, especially in the drive-through and the worst customer service I’ve ever dealt with at a bank
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June 2023 by John James
Worst bank ever. Old lady at drive thru she don’t want to take 2 days deposit like what is that kind of behavior. She never gives change and always tells me that she don’t have it or she’s by herself so go inside and get it. She always does that what’s the point of having business account with them. Never going back again. Worst experience ever.
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January 2023 by Jason “Wolf”
They bought First midwest bank, I have often spent up too an hour at a time seemingly not getting through to customer service. So I moved my money out of the savings at national bank where upon they charged me 5$ service fee. This is not a bank, this is a scam with no care for customers. I am moving all my money out. They can charge me whatever they want, I refuse to pay this horrendous institution. 5$ maintenance fee? for what? a phone line that nobody answers
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January 2023 by Jason G (Openclass9)
They bought First midwest bank, I have often spent up too an hour at a time seemingly not getting through to customer service. So I moved my money out of the savings at national bank where upon they charged me 5$ service fee. This is not a bank, this is a scam with no care for customers. I am moving all my money out. They can charge me whatever they want, I refuse to pay this horrendous institution. 5$ maintenance fee? for what? a phone line that nobody answers
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October 2022 by David G
On hold to speak to customer service 16+ mins and counting as I write this review. Safety deposit hours cut so now I have to take off work to access my box. No reply to email sent asking about CD rates. No reply to inquiry about other investing and related fees. Never received a new ATM card when Old National took over First Midwest. So long Old National!
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October 2022 by Thomas Creasbaum
Banked at 1st Midwest for several decades, never a problem till they became 'Ol Nate'... Fewer humans means worse customer service...Attempting to compete with "on-line financial institutions" is a Huge Mistake... Their niche is "In-Person Banking", if I wanted to "Bank" with the same device I use to play games & access the ever more UNsecure internet, I would do it with an institution that offers better interest rates...
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July 2022 by The Bar10da
Most of my banking is done online, however, an order of blank checks was stolen from me when the UPS person just dropped my package in the lobby of my condo building and not my front door.The banking manager went over my checking account with me, made sure there were no checks being made and closed my checking account.The bank manager made sure that all future checks get delivered to my PO Box and transferred my old checking account into a new one along with a new ATM card.I like working with small regional banks since the big ones will charge an arm and a leg to service my account, and during the 2008 crisis, First MIdwest and it's previous Covest Bank was never in trouble financially.
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December 2021 by Samanth Kumar
Worst experience, they take long time the cash a single check
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August 2021 by Colleen M
PSA: never use First Midwest Bank. A few years ago someone used my stolen ID and took ~$10,000 out of my checking account ( They deposited bogus checks and requested cash back - name was spelled wrong and several other red flags). I promptly moved most of my money to Chase because I did not feel comfortable having my money at First Midwest Bank since their bankers did not notice that the person using my ID looked nothing like me & that the signature did not match. I wanted to keep my account open because of tuition rewards so I left $500 in my account. It just came to light that between the time of the theft (about 3 years ago) and now, they charged $288 in fees. I talked to the branch manager (Joan Lopez - Des Plaines) and she refused to issue a credit for these fees. Ridiculous. We also bank there with our business accounts and the fees that they charge are much higher than other banks. They tell you they will waive the fees and then what do you know, a year later they start charging you again. Bank with Chase, so much better.
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February 2021 by Jose Rodriguez
This bank was amazing they treated me kindly. My issue was resolved and in a timely matter I was in and out.
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May 2020 by lin kay
i have always liked the bank on lee st they have always been 4 star now they closed and i drive over 20 miles to and from the other first midwest bank ,maybe time to use another bank after over 30 years of banking at that location :(
