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September 2023 by Super Fly
Do not take your car here. If they damage your car, they will deny everything. They scratched my car when I was trying to do an alignment and they tried to cover it up with a black permanent marker.
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August 2023 by M F
This place has horrible customer service. Just bought new tires and have Been there three times for my tire pressure light. Then they told me they could make me an appointment tomorrow. Really?
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August 2023 by Sam
Brought in my car to replace the back driver side tire. I made my appointment online. Online it said my total payment with tax would be $213When I got there the guy said it would be $217. I didn't know why the price went up a few dollars . It wasn't a big deal but I wanted to know why so I know what to expect next time I come in. The guy didn't really give me an answer. He said something about tax and then said he would just give me $5 off. That was the first weird thing.Next, I was told the whole thing would take about an hour. It's one tire so that made sense with how busy they were. A hour and a half goes by, they're busy I get it. I ask when can I expect my car to be ready. They said 5-10 more minutes.25 minutes later I ask again and I'm told they're just getting it done now. I wait a few more minutes and a guy comes up and ask me "it was the front passenger tire you wanted replaced right?" I tell them no. When I first came in I said the "back driver side tire" the counter guy confirmed the rear driver side and wrote it down.I had to wait 20-30 more minutes for them to actually replace my bad tire on the driver's rear side. And for my passenger front tire to be put back on. Originally the guy said they were just going to keep the new tire on my passenger front side and put the old tire where the new one was supposed to go. I found out later that they didn't do that.I was told that everything was poor communication on their part. And that the reason the wrong tire was replaced was because the mechanic saw a bubble on my tire and thought that was the one I wanted replaced. Apparently no one actually looked at the paperwork that had the correct tire location.I was told about the bubble after the mistake was made. I also checked all my tired the night before and don't recall seeing a bubble on my tire. When I told them this they said the bubble might have been in the back of the tire facing under my car. So somewhere their mechanic couldn't see at first glance.They told me I needed the second tire to be replaced and that they can do it there. I said no cause I don't trust them anymore.They said they would take $40 off my total because of their mistake. If none of this happened I was going to pay $212 for everything including tax, I actually ended up paying $175. Which isn't even $40 off like they told me they would do.I now have to get a second tire replaced. I would never recommend this location. Everything felt and sounded sketchy, there's apparently no communication and they're not trustworthy. I hate writing bad reviews but I also wanted to warn people of this location, it felt like they were trying to scam me.
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August 2023 by Judy G.
I love the tires I bought here. Went there a couple of times to get air in my tires and was waited on right away. Overall very happy.
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July 2023 by Bob Davis
We had a flat tire due to a nail while car was parked at O'Hara. They weren't sure they could fix the tire right, so they plugged the hole for free just to get us home. Got us in right away. Awesome service!
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July 2023 by Isaac Diaz
All I got to say is don’t let the star rating fool you. The lower stars were from months, even years ago. The new store manager Walter is excellent. He is Very knowledgeable, friendly, and honest. He and his team goes above and beyond.
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July 2023 by gunzos morton grove
I had a great experience at Just Tires auto service shop in Des Plaines, Illinois. It is the best place to go for any tire or auto service needs in the area. They have a large selection of tires from reputable brands, such as Goodyear. The staff at Just Tires are very friendly and helpful. They know a lot about tires and auto service and can help you find the right product or service for your vehicle. I especially want to thank Scot, who helped me out. He was very courteous and knowledgeable. He checked my tire pressure and recommended me a set of tires that suited my driving style and budget. He also installed them for me and balanced them properly. He was very efficient and professional. I highly recommend Just Tires to anyone who needs tires or auto service.
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July 2023 by Bob P.
They install substandard parts made in China with no warranty on the parts from Advanced Auto Parts Store or from Just Tires and Good Year. They refuse to take back the substandard parts. It is explained they do this all the time. I thought they were a quality place but clearly they are not.They also do not charge sales tax on parts, defrauding the state government and the auto parts store does not keep record of what they sell defrauding the Federal government on the tax. Great place to go to save money on cheap parts.
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April 2023 by Robert Sroka
I had to replace a tire ,they got me in and completed within an hour.
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March 2023 by uncledave0308
I brought in a set of tires that needed to be mounted up and they did an excellent job. Scot was very accommodating and the crew in back took the time to do the job right. Even though I bought the tires on line, they were fine with that and again, did an excellent job. I'll be back for all my tire needs.
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March 2023 by Dr. Michael Bagby D.C.
I’d had both good and bad results when I’d bought tires at this Just Tires before, and figured I’d take the easy way out and go there for a couple of tires after I had a flat a couple of months ago. Having both bought and sold many tires over the years I knew the final cost was going to be more than just the cost of the tires and tax and just asked for the total before agreeing to buy them. I didn’t even look at the receipt until weeks later, and noticed I was charged $24.00 for “TPMS”. Figuring this stood for Tire Pressure Monitoring System, (something my car doesn’t have) I went back to Just Tires to see if this was correct and find out why I was charged for something my car doesn’t need or use. When I asked if that was correct and why they charged me for something my car doesn’t need or use I was told that TPMS did stand for Tire Pressure Monitoring System and the charge was for the special nickle valve cores used in those systems. Since that didn’t answer the second half of my question I again asked why they charged me for something my car doesn’t need or use I got the same response. So while I still don’t know if they charged me more for a part my car doesn’t need or use because they didn’t have the correct part (Rock auto sells a complete Schrader valve – the plain rubber valve used for years – for $1.06) or they wanted to overcharge me but I do know going there was a mistake I won’t make again.
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January 2023 by Ryan Kolar
Came in for a leak, they put in a patch, and refilled the tire and it put a bubble in the sidewall.Tires are special order, they said the tire patch would hold and the bubble wasn’t dangerous and would hold. I trusted them as experienced professionals when they said the tire would hold for days/weeks until my tires arrived and sent me on my way.Within 2 miles my tire blew and almost caused a wreck/pile up.I was stranded, and had to pay hundreds for a tow service to a dealer based on their “expert opinion.” No tire, no help, and sent me on my way in a dangerous circumstance.
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December 2022 by M Rosie Landa Estefania
I purchase my tires from this company. Went in to the Des Plaines location for a tire rotation and the man who was at the register was very rude. Told me not today, and by appointment only. He said the first appointment was in one week, Saturday. Asked me what time I wanted to come in, I said in the morning. He said he didn’t have anything. Ended up taking an afternoon appointment. Said it could take almost an hour for a tire rotation. Rude to the extreme, he does not have any customer service skills. I purchase my tires and the warranty from this company and expect what I paid for.
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October 2022 by Maria Chavez
Understandable that they are short staffed but not to receive the worse customer service from the men at the front desk. Horrible way to treat people because they are under stress. Will not set foot there again, so bad I dont feel like writing my experience
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October 2022 by Jess C.
Good price. Good service. Fast and efficient. Good guarantee. Put the winter air in tires at no extra cost.
