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November 2024 by Abby
I called five times. The first time I called I got a hold of someone. He said his name was Nick. He hung up on me in the middle of our conversation. I was not being rude at all. I work in customer service and know what it is on the other end. I was just asking a question about a Napa part that wasn’t working properly. Called three more times. Nick would immediately answer and then put me on hold. Finally got a hold of someone and before I can say anything , was hung up on again. As mentioned, I work in customer service and I’m extremely appalled at the service. My company would not put up with this nonsense. Please hire representatives that want to help. They can’t even answer calls. After the second call, it seemed the ignoring behavior was done purposefully. That’s not just professional but it’s outright petty. NAPA please hire professionals that earn their paycheck or train them properly. Absolutely horrible customer service that also reflects on the brand name NAPA. Plan to report this to headquarters so they know how their franchises are conducting business.
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July 2024 by Nick Palermo
Returned a front brake kit because I was given rear rotors & the guy who processed my return was just rude with a bad attitude, what happened to good customer service?
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February 2024 by larry gramith
Rude. With attitude. Returned an item w no receipt, didn’t feel like looking up my order number, which I had
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November 2023 by Raul Rubi
This place sucks I bought a battery 10 months ago and the battery was no good I tried to exchange it and didn't have a receipt for it but I am pretty sure I was in the system It has a barcode on it and it said napa on it and the year of it and they couldn't help me are you serious? What of tip off place is that and he had the nerve to tell me if I want it to buy an other battery??? Wow???? So I said f no I will go to another place better then this place so I did and I been telling all my friends about napa remember I work for the airlines and I know a lot of people that I will tell and telling no to go there !!!
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September 2023 by Perykoys Garcia Ramirez
A good place for anyone looking for hard to find parts and accessories for any car or truck.
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July 2023 by Vugar Nusalov
I ordered the item , promised within 30 minutes , after payment was transferred for 2 days , lost time because of them
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June 2023 by Maaco Des Plaines
Literally tried and tried giving business to local vendor but need more attention and effort into orders
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January 2023 by Britney
Kyle is the real deal! He has done a stellar job helping me out and being a gentleman given that he brought my items to my car. Thank you for being patient and kind.
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July 2022 by Michael
GreT prices for your parts.
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June 2022 by Glenn Gercken
Great service
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June 2022 by Tomislav Georgiev
Does not work on Sunday
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May 2022 by David Harris (Nightstick)
A+ Customer Service BEST NAPA in the area!
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April 2022 by Don Fiducci
Quick service- friendly people!
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February 2022 by Eduardo Torres
Napa no good anymore they sale parts made in China the parts fail eny time ?????????.
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February 2022 by Robert Baumhart
Great parts store
