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February 2024 by Daniel C.
Cheap Products. Cheap Pokémon Cards. Very good prices. Very good food. Better than Costco.
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February 2024 by Shirley Gable
Everything is always
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February 2024 by Daniel Borisov
It is very stocked up and nice people and good samples
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February 2024 by Ken And Laura M.
You know, I pay for a premium membership to get in here at 7 AM and they change the hours. So now you can't get in until 8 AM and the pharmacy is not open until 9 AM. It's kind of aggravating because you're trying to get your day started and now I'm sitting in the parking lot waiting for the pharmacy to open so I don't have to drive back here. Additionally, they don't seem to have as many products as they once did.You can't really count on a product you liked to be stocked again. For example, I waited almost a month to pick up half-and-half for coffee. The first time I thought it was just timing. The second time I thought wow, OK. And then finally the third time in one month still not stocked. I figured they're going the way of other products and not going to stock half-and-half anymore. Really? was finally able to score half-and-half today!
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November 2023 by Nee E.
Disorganized SC I've been here twice and it's not as other sc are it's much smaller and hard to find products you are looking for.
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October 2023 by Ho T.
I used their online service and ordered three goods using the app. The app UI is fairly easy to navigate and I had no trouble finding what I needed. The only issue that I have is with their service; it takes an extended amount of time to process the merchandise, and I didn't pick it up until the next day. Picking up was made simple, and I'm pleased that I didn't have to leave my car because they offer curbside pick up. The curbside pickup area is located south of the building beside the tires department, and it is difficult to miss if you follow the sign. Once parked, I use the app to inform the staff that I'm there so they may deliver the products to my car. The personnel was helpful in loading the stuff into my car. Overall, I'm satisfied and I anticipate using this service more frequently over the winter.
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September 2023 by Fuad S.
Come in to purchase tv,lady on telefon have no clue what to explain to any question about tv.She called someone and for more than half hour nobody comes to help.I'm customer in Sam's club and members but if you guys want customer to buy from you,you guys need to be there for us. Thanks
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August 2023 by Nick S.
Pick up time is never on time. Also, they lied stating no slides were available so my slide order was cancelled went there the next day they had 8 slides. Tried calling them was on hold for 15 minutes.
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June 2023 by L M
Good Customer service
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February 2023 by Barbara J.
Here's a novel idea Sam's , how about you stop scanning everything I've already payed for , & stop treating like a shoplifter . You don't have anything worth stealing !
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January 2023 by Eric O.
This location lacks customer service. I've been a sams Club member for over 5 years, and i have the plus card. I walked around, and no one said hi, no one could assist me, nothing. All i wanted was a package of packaging tape, but of course, as i walked around, i wanted more items. I wanted to self scan, but my app wouldn't allow me to scan my items. Why? What's going on with this app? So, instead, i went through self checkout. It's nice that the self checkout wasn't too packed, and I spotted right through. I then wanted a slice of pizza and a pretzel. I made my purchase and was told 3 mins for my pretzel. 10 mins later, still no pretzel. I approached the desk and waited. Finally, the lady asked if I got my pretzel, and I said no. She then took a pretzel away from another customer and gave it to me. Hmmmm. I then went to the line at the exit. There was only one associate scanning receipts. Really??? I waited in line for her to scan my one item. Maybe allow customers to skip the scan when the line builds up. Very unprofessional location. Maybe the management team should be more involved and set standards. I'm not happy with this location. I need to rethink my membership in March.
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June 2022 by Julio A.
I am in desperate need of 4 new tires for my SUV and went in to get a price confirmation and set a appointment, the kid at the computers in the tires was horrible and after I told him I needed tires his reply was GIVE ME YOU'RE MEMBERSHIP CARD TO LOOK UP THE TIRES...rude asf! his attitude was enough to send me to Discount Tire and get them cheaper and treated like a customer! I can only imagine how much money walks out that door because of the lack of customer service the employees have!!
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April 2022 by Taylor B.
Beautiful place it was really clean freely inside loved it . Super prices also and it was extremely organized
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December 2021 by Carm A.
Tire service is fast and friendly. Food court food is a hit or miss depending on who is cooking that day. The employees are nice and really good selection of products. The people that shop here though are weird. There's a lot of foreign snobby european women who think they are entitled to be first in line.I guess wearing animal prints means alpha. As well as snobby weird duck lip asians. Becareful they will run you over too. They are that entitled. One guy started yelling belching out some weird song. Then laughed hysterically. I think it's just the area of weird people.
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November 2021 by J G.
I drive +12 miles past this location to the Sam's in Addison. Why, first point you rarely find anybody to help you find something as things seem to be stocked in different locations quite frequently. I saw a complaint about customer service not answering the phone which I totally agree with. The inventory is poorly maintained compared to other Sam's even during this "Supply Chain Crisis". I am considering shift to Costco as they are just as far as Addison for me, but most people I talk to find Costco more suitable for their needs. Last point, I hate the forced auto membership renewal. I want to decide, so the alternative is call some 800 number and go through the minutia to have the auto renewal stopped, which lasts until the next renewal.
