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November 2023 by Nee E.
Disorganized SC I've been here twice and it's not as other sc are it's much smaller and hard to find products you are looking for.
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October 2023 by Ho T.
I used their online service and ordered three goods using the app. The app UI is fairly easy to navigate and I had no trouble finding what I needed.The only issue that I have is with their service; it takes an extended amount of time to process the merchandise, and I didn't pick it up until the next day. Picking up was made simple, and I'm pleased that I didn't have to leave my car because they offer curbside pick up. The curbside pickup area is located south of the building beside the tires department, and it is difficult to miss if you follow the sign. Once parked, I use the app to inform the staff that I'm there so they may deliver the products to my car. The personnel was helpful in loading the stuff into my car.Overall, I'm satisfied and I anticipate using this service more frequently over the winter.
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September 2023 by Fuad S.
Come in to purchase tv,lady on telefon have no clue what to explain to any question about tv.She called someone and for more than half hour nobody comes to help.I'm customer in Sam's club and members but if you guys want customer to buy from you,you guys need to be there for us. Thanks
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August 2023 by Nick S.
Pick up time is never on time. Also, they lied stating no slides were available so my slide order was cancelled went there the next day they had 8 slides. Tried calling them was on hold for 15 minutes.
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January 2023 by Eric O.
This location lacks customer service. I've been a sams Club member for over 5 years, and i have the plus card. I walked around, and no one said hi, no one could assist me, nothing. All i wanted was a package of packaging tape, but of course, as i walked around, i wanted more items. I wanted to self scan, but my app wouldn't allow me to scan my items. Why? What's going on with this app? So, instead, i went through self checkout. It's nice that the self checkout wasn't too packed, and I spotted right through. I then wanted a slice of pizza and a pretzel. I made my purchase and was told 3 mins for my pretzel. 10 mins later, still no pretzel. I approached the desk and waited. Finally, the lady asked if I got my pretzel, and I said no. She then took a pretzel away from another customer and gave it to me. Hmmmm. I then went to the line at the exit. There was only one associate scanning receipts. Really??? I waited in line for her to scan my one item. Maybe allow customers to skip the scan when the line builds up. Very unprofessional location. Maybe the management team should be more involved and set standards. I'm not happy with this location. I need to rethink my membership in March.
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January 2023 by Tom Kennedy
Absolutely terrible. They hung up on me 4 times when trying to call them. The 5th time I tried to call they picked up and immediately put me on hold to get me to stop calling. I tried again an hour later and they continue to hang up on me. I left 2 messages for them over the past week and no response to get a tire replaced that is less than 6 months old with 1k miles on it. These guys are as bad as it gets for service. Go somewhere else
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September 2022 by King Karamjy Ekhash
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June 2022 by Kylie Felleti
Oh no.. the tv on the left.. IT'S BROKEN!!! ??????
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June 2022 by Julio A.
I am in desperate need of 4 new tires for my SUV and went in to get a price confirmation and set a appointment, the kid at the computers in the tires was horrible and after I told him I needed tires his reply was GIVE ME YOU'RE MEMBERSHIP CARD TO LOOK UP THE TIRES...rude asf! his attitude was enough to send me to Discount Tire and get them cheaper and treated like a customer! I can only imagine how much money walks out that door because of the lack of customer service the employees have!!
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April 2022 by Tijo Jose
Today is Monday. I waited in line for over 30 minutes just for the employee to tell me that he does not know how to inspect my tires and file a Michelin warranty claim. I have to wait for his boss to come back to work on Friday before I can even order new tires.Summary: Michelin tires are extremely overrated and Sam’s Club is worthless. From now on, I will only buy Bridgestone tires from Costco.Update: Both Michelin and Sam’s Club claimed the other party was responsible for honoring the warranty. I put them both on a group call and the guy from Sam’s Club admitted that they are responsible for the warranty. I went to Sam’s Club with all the paperwork showing my car service since purchasing the tires. I had driven under 26,000 miles, gotten all the rotations, and they had offered a 60,000 mile warranty. The guy from Sam’s Club said that my tires were at “4/32nds” and the warranty doesn’t activate until my tires are at “2/32nds.”TL,DR: Sam’s Club’s 60,000 mile warranty is a lie. They’ll waste your time and then tell you the warranty doesn’t activate until your tires are completely bald.
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April 2022 by Tom Saeed Burke
Cheap gas prices and great quality products
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April 2022 by Taylor B.
Beautiful place it was really clean freely inside loved it . Super prices also and it was extremely organized
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January 2022 by Frank Lee Morris
They hang up on you when you call, they won't help you when you are there. I wasted my time dealing with these people and if you can avoid not dealing with them I recommend you do!! Go to Just Tires down the street on Oakton who helped me right away and was honest.
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December 2021 by Carm A.
Tire service is fast and friendly. Food court food is a hit or miss depending on who is cooking that day. The employees are nice and really good selection of products. The people that shop here though are weird. There's a lot of foreign snobby european women who think they are entitled to be first in line.I guess wearing animal prints means alpha. As well as snobby weird duck lip asians. Becareful they will run you over too. They are that entitled. One guy started yelling belching out some weird song. Then laughed hysterically. I think it's just the area of weird people.
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December 2021 by Chere Corral
wide variety for kids snacks, appliances and personal hygiene stuff easy return