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January 2024 by Williams Morquecho
Over priced and poor quality work messed up leather of coats also they shrink my sweater weren’t properly cleaned
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January 2024 by Kurt Buschmeier
Great service
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November 2023 by Solomon Robinson
I guess they have never seen some expensive casual sweaters before very expensive because they were calling them jackets and also they charge me a higher price from the first time I ever went there and also my sweaters and my hats was not clean and I paid $120 not cool at all
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November 2023 by Zac Meyer
Doesn’t do tailoring and didn’t even look at the jacket and was like no I don’t want to do that. Don’t advertise that you do it. Super unfriendly staff and the place seemed dirty
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October 2023 by naty mita
I took in 3 items that needed to be fixed. A pair of shorts that needed a loop for the belt fixed a shirt that needed some extra threading because it was starting to come apart, and a sweater that needed the hood to be stitch together at the top where you hang it on a hook theres a small opening. She overcharged quite a bit of money and justified it because she had to specifically take the sweater apart. I brought it all home Monday and when I go to use it there's a hole inside the sweater that wasn't there. Apparently she forgot to sew up where she opened the sweater. I will never go back to this place. Save your money.
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July 2023 by The Conscience One
Great dry cleaning place. Very professional and courteous service. This is definetly my new go to place for dry cleaning
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October 2022 by Bob Cisneros
Poor customer skills. Told the manager to not raise his voice at me. Won’t ever use this place.
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June 2022 by Bridget Jack Jeffries
TL;DR: bad store for alterations. Owner is dismissive/rude and will argue with you about what you want.I had my wedding dress altered here in 2018 and they did a good job for a good price, but I'm seeing here that it's under new ownership / management---I guess that explains it.I came here in February 2020 wanting to have a jiu-jitsu gi taken in on the sides and she argued with me that I didn't need to have it taken in because I wear a belt for jiu-jitsu. Come again, you understand jiu-jitsu better than I do?? Because that gi was a tent on me. I went home in frustration and just took in the sides myself.I came in today with a dress wanting to have it hemmed 2 inches and have pockets added to it. She said she wasn't going to do the pockets because she doesn't "want to" and it "takes too long" (I was in no hurry to have the dress back). I asked her if she could refer me to someone who could do it and she said "I have no idea, I just don't want to do it."We went to the register and she said it would be $40 for the hem. What?? This was not a wedding dress, it was a simple, cotton jersey maxi dress, and hemming is one of the simplest sewing operations. I said never mind, that's too much, and she was like, "Well I would have charged you $25 per pocket, would you have been fine with that?" Um, okay?? How do you know how much you charge for pockets when you don't offer that service?? But, for the record, I'd have been fine being charged $25/pocket. I'm an amateur seamstress myself, I've hemmed and put pockets on plenty of dresses and pants, a pocket is a more complicated operation than a hem. $25 per pocket is fine; $40 for a simple hem is ridiculous. I took the dress home and have already hemmed it myself and ordered material to do the pockets myself.Guess I'll have to look elsewhere for alterations, which is too bad, I'm a Des Plaines resident and I genuinely try to support Des Plaines businesses.Service: Alterations
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June 2022 by Bridget Jack J.
TL;DR: bad store for alterations. Owner is dismissive/rude and will argue with you about what you want. I had my wedding dress altered here in 2018 and they did a good job for a good price, but I'm seeing here that it's under new ownership / management---I guess that explains it. I came here in February 2020 wanting to have a jiu-jitsu gi taken in on the sides and she argued with me that I didn't need to have it taken in because I wear a belt for jiu-jitsu. Come again, you understand jiu-jitsu better than I do?? Because that gi was a tent on me. I went home in frustration and just took in the sides myself. I came in today with a dress wanting to have it hemmed 2 inches and have pockets added to it. She said she wasn't going to do the pockets because she doesn't "want to" and it "takes too long" (I was in no hurry to have the dress back). I asked her if she could refer me to someone who could do it and she said "I have no idea, I just don't want to do it." We went to the register and she said it would be $40 for the hem. Come again?? This was not a wedding dress, it was a simple, cotton jersey maxi dress, and hemming is one of the simplest sewing operations. I said never mind, that's too much, and she was like, "Well I would have charged you $25 per pocket, would you have been fine with that?" Um, what?? How do you know how much you charge for pockets when you don't offer that service?? But, for the record, I'd have been fine being charged $25/pocket. I'm an amateur seamstress myself, I've hemmed and put pockets on plenty of dresses and pants, a pocket is a more complicated operation than a hem. $25 per pocket is fine; $40 for a simple hem is ridiculous. I took the dress home and have already hemmed it myself and ordered material to do the pockets myself. Guess I'll have to look elsewhere for alterations, which is too bad, I'm a Des Plaines resident and I genuinely try to support Des Plaines businesses.
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October 2021 by Susan Choe
This place is great! I had a wedding to attend and needed my dress to be shorted and clean. The owners were very nice. They gave me a good deal and even got a wine stain out of my favorite dress! I'm definitely going back and love that it's so convenient since it's next to Jewel Osco.Service: Alterations
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July 2021 by Marizel C.
I wouldn't even give this place 1 star but since that isn't an option let me explain why this business isn't worth your hard earned money. The business has been in Des Plaines for decades and was sold to new management 3 years ago. I have been a customer of the previous owners for years since it is right by my house. I've been a customer of the new owners for the past few years and they are extremely unprofessional in every sense of the word. I've had clothes laundered, dry cleaned and tailored there because of convenience but they don't appreciate your business. I walked in today to have a few items of clothing altered. I had to wait 25 minutes because the customer before me was arguing with the owner about her alterations. The customer wanted to hem her skirt and use the leftover material for a sash but the owner told her it wouldn't look nice so she refused to make it. How can you tell the customer what will or won't look nice? It's her clothes and none of your business what style she likes, she didn't come for your opinion just for the alteration. While this customer was in the dressing room getting ready the owner asked me what I needed. When I told her I needed to alter a few pieces for a trip I'm taking she told me she was busy and wouldn't be able to have it ready for 2-3 weeks. I told her that was ok because I needed it in early August. After the first customer left I went into the dressing room and tried on an outfit to alter. When I stepped out the owner made a few suggestions about the items I wanted to alter and then said it was going to cost a lot of money because it would be a lot of work. I told her that was ok and then she told me, "you know what I don't want to do it". I didn't understand what she meant by that so I asked her to explain and she went off on me. She started mumbling in another language and then politely told me to leave. I was astonished at her behavior. When I asked her why she was refusing to service me she just went on and on about how busy she is and doesn't have time to tailor my clothes but she told me 2-3 weeks and I never gave her a problem with this date. I asked to speak to the other owner but he didn't offer any assistance. She told me to take it elsewhere but I couldn't understand why she would refuse to take my business after all the business I've given them. They do not appreciate their customers nor do they show them any courtesy. I spent my entire break from work going there and waiting to be helped and was asked to leave after 45 minutes wasted. I will never go back to this business again or recommend them to anyone who values their time and money. Very disappointed.
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June 2021 by Anderson Li
It’s simple. They have great competitive prices and fast service. I had some stains from another cleaner and they were able to get it out while doing a great job dry cleaning it. The owners are very nice and they also helped with bringing in a few dress shirts as they also do alterations! Good location and fast service.
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June 2021 by Mike Shin
It's been wonderful have professional quality work Cleanery cleaners. Owner have highly quality work and good management. I had stain on my wedding dressI took it to Cleanery and no time my Wedding came as brand new...I appreciate owner for good quality jobI give them 5 star plusService: Alterations
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May 2021 by Mary M.
Last minute dress that needed to be cleaned 2 days before prom! Had a BIG stain that was very visible on top! Stains on bottom from walking and it being dragged on the ground! The Cleanery did a fantastic job! The dress looked better than new! Thank you! You made one teenager very happy
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October 2019 by Yuko M.
I agree with the reviews posted. The owner (the lady) was very rude consistently when I went there a couple of times. Price was unbelievably expensive. I respect local business and support them but this place is not one of them. I am not sure why the owner would not 'try' accommodating customers' requests. I do not recommend this place.
