-
March 2024 by Quepasodeo
I usually come here to return Amazon products. Workers are very nice and efficient. Some UPS stores take their time, however not with this store. Would def recommend
-
February 2024 by Martin Tzanov
Great service and very friendly staff, highly recommend this location for any of your shipping or office duty needs!
-
February 2024 by John Gable
Got to the UPS store 15 minutes before closing to have a package packed, labelled and sent. Employees[s] were happy to help and thanked me for the business....
-
February 2024 by Vihang Amin
So Bad service they lost my parcel and now they r not even help me for anymore not helping staff the lady there is not helping at all manager is there no one is responsible for anything they just say call on customer service .So Bad service never going back in Ups Store and also going to put all this social media
-
February 2024 by Florence Angle
Was my first time making a return and I was ignorant enough to show up at closing. I know the stores don't make much from the Amazon returns. The man stop closing procedure and completed my return. Outstanding
-
January 2024 by MONIL PATEL
I was trying to submit the online print job for a single-page copy but I was inform by the person at the counter that their system was down and I would have to use their computer to print. Even though the issue was with their system I was being charged for using their computer. If your online system to submit print job is down then this service should be provided for free to customers. Very poor service.
-
January 2024 by Alana Shanley (Lani)
Younger lady worker was rude from the moment you walk in, she had an attitude and was condescending.
-
January 2024 by Rose Love
This location is trash! I needed a label printed out for a return since I don’t have a printer at home. They wanted me to log into my email on some dingy computer in their store to print out a label!!! What?! No way!! I went to the location in Park Ridge and they have an email you can forward your label to and they take care of the rest. They do charge a dollar for the label but it’s totally worth it if you don’t have a printer at home. This location seem shady and I would never go here again! Go to Park Ridge UPS, the staff is more knowledgeable and much nicer there too!!
-
January 2024 by Nicholas Woytych
Great customer service, was very helpful when I needed to return my xfinity box, in an out in like 5 minutes with a printed reciept. Lovely experience.
-
November 2023 by Brett Vanliew
Way too expensive. Way too much of an attitude. I don't need to be talked to like a child as the male behind the counter voiced to me... I was just in there and shipped two plastic bezels about 20 in x 6 in and less than 1 pound and got charged $40 for standard ground delivery!!! The last time I did this shipping it was $18. Will not be using this location again extremely dissatisfied about the service once again.Use the United States postal service from now on!!!***Update, just talked with corporate customer service I got hung up one time, called back to report that telephone operator and received total attitude again...VERY UNPROFESSIONAL!!!
-
October 2023 by Hesam N
Professional and helpful staff!!This is one of the few good UPS store around.
-
July 2023 by Alexander Walanka
This store is absolutely amazing! The new manager is kind and very helpful. They explained to me all of my options and packaged my items very thoroughly. Such a better experience compared to the old manager.
-
July 2023 by Kevin Holeton
The only reason to go to a UPS Store is to get service you cannot receive via online shipping yourself. This location has terrible customer service. Alex Walankov says he trains all of his employees to ask customers for the declared value of the contents. That isn't the case and when UPS loses or damages you package, you only get $100 since you "choose not to declare a value" on your package. Supposedly signing the signature pad tells that that you agree that you only want $100 of coverage. I suggest you do not use this location and do everything online and put this location out of business since the employees are terrible.
-
May 2023 by Crissy M.
This location is adequate, unless you arrive 5 minutes before the closing time posted on their door. I usually go during the lunch hour with no issue in service. Today, however; I couldn't get away and rushed to get their before they closed. I checked on line and saw they close at 6:30. I'm only a few minutes away so I hopped in the car and got their at 6.25. Saw that there were two customers in line, walked up to the door, pulled on it and it was locked. The clerk shook his head and waved his finger to turn me away. I used to work in retail and fast food. We were told we open and close based on the hours posted, not a moment earlier. I see locking the door at 6:30, but before what's stated on the door? Pretty disappointing. So... if you are pressed for time and close to the hours posted, don't bother. This UPS store won't provide the service you are looking for.
-
May 2023 by Aaron Shi
I visited this place about two years ago in order to drop off a luggage. The staff were very nice. Even though the employee helping me was not familiar with the procedure to do it, the other staff came over very quickly to help her out and the situation was resolved in very little time.I have something to say about the people who are complaining about this store, considering that I worked at a UPS Store location also: if you call the UPS Store, do not expect an answer regarding the location of your packages. The UPS Store and UPS Shipping are under the same brand, but completely separate entities outside of that. This means that we have no more information than you do regarding your shipment, and you will have to contact the UPS shipping number at 1800PICKUPS.Furthermore, if you come in wanting to return Amazon, and you did not fully and properly read the instructions (especially the second bullet point saying that you must package the box and seal it before bringing it to the store, printing, etc.) do not get angry at us for charging you extra or refusing to do so, as these were your responsibilities and you failed to complete them.
