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March 2023 by L C.
My review removed because of the following and because of the following I receive no response from Yelp to the correction of the area of the bank who don't seem to know the difference between Des Plaines and accusation I said to be Mt. Prospect! As follows is my response to it all:Seems rather 'dumb' more so when I actually gave the bank on Ellingwood in Des Plaines as to my complaint mentioned is the one and only address of the bank I reviewed! Has actually gotten far worse when my deposits are not shown for a transfer to another bank I opened! Now on the defensive is proof of Village Bank's unprofessional conduct and more vindictive to my detriment Village Bank as noted in "Des Plaines" won't answer their phones for contact or put on hold and never back to the call on hold never to receive their response via busy signal! To be clear, they have put me in jeopardy to have my deposits to new bank asking for info at new bank shuts down communication with me and new bank! I don't see where the confusion and contradiction to my Des Plaines Village Bank review is in any way anywhere to be a connection to bank in Mt. Prospect!!!!
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January 2023 by steve archer II
My initial experience with Village Bank was with Matt Hammer nearly a decade ago and I was so impressed that I am opening an account for a new business. We have been happy with our other accounts with this wintrust bank. I'll update as soon as I finish opening my account.
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April 2022 by ARIES MIGHT
This is a warning to the publicThis is a very discriminating bank. Avoid this bank and move on to their competition!
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November 2021 by charles saye
I call to ask the staff to send me a secured loan application and they said only the manager could do that but she is not in the office, I left a voicemail and didn’t receive a call back, I call the second time and the guy who answers the phone was rude and inpatient, upset that I call back the second time and started giving me attitude on the phone, very disappointed, the staffs are rude and unprofessional.
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February 2021 by Cyndi Hower
Went to one in Arlington Heights & the staff is very helpful.
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October 2020 by Rachel Katznelson
The worst customer service. The staff is very unhelpful, unfriendly, and rude.
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August 2020 by Rose Irwin
Ciaria, Melba, Jane, cute 25ish blond (whose name I always forget) and many other have helped me thru out the 15+years I've been at th Des Plaines location. They are kind, knowledgeable and very helpful. ⭐⭐⭐⭐⭐
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August 2020 by Margaret .Portera
Great bank, Melba D’Souza our personal banker is fabulous. We have worked with her for the last 5 years and have come to think of Melba as a very good friend as well as taking care of our banking needs.
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April 2020 by Eric Henderlight
Bad customer service - Didn't get my checking account bonus and was confused about terms of the agreement, local banker was unhelpful, rude and would not allow me to talk to decision-makers at the branch. Hooked me with a sweet sign up bonus but never paid out. Steer clear.
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April 2020 by Michelle De La Rosa
I highly recommend Village Bank Des Plaines. Marty Gardner and his entire staff are outstanding. They treat their customers like family. I own a small business & Village Bank has always been there for my family & my business.
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November 2019 by Katie Wilson
Great bank! I would highly recommend them.
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September 2017 by Checo Hernández
Great Bank
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July 2017 by Jimmy Amirante
Helpful friendly staff and tellers.
