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October 2023 by Laura M.
The pharmacy has terrible service. It took two weeks and several phone calls for them to tell me I would have to wait more days to get a prescription I take daily. They asked me if I had access to a car to travel to another Walgreens if they could find it in stock. I told them I was very upset but I would wait. Later I received a message my prescription was in Deerfield to be picked up. They really upset me and I will avoid this store for everything. I will be moving my family's prescriptions to a different pharmacy.
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July 2023 by L C.
I agree with all others for the service and attitude of the entitled customer service people who get all fluffed up when to ask a question where what is an item! Worst is when at checkout is being rushed rung up and bags pushed so those behind me can get the same thing! Hardly have time to put my purchase in my cart without a huff and puff hint to move on! People in general are rude nowadays but when it comes to a cashier they are usual headon rude and disrespectful! I'm aiming this for sure to be the one on miner street in Des plaines IL! Had to call it quits with the errors of the pharmacy and those walking around behind the pharmacist adds confusion to deliver not get an RX delivered and worst of all had an RX not mine or wrong RX X 3 filled again! I now go to a different pharmacy not far from me but not one I coulda shoulda walked to Walgreens why I even moved in the area for one around the block from me! Careful people and be vigilant to check any RX's before you swallow an RX from Walgreens on Miner Street in Des Plaines IL!
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June 2023 by Joe B.
This is an ongoing theme at this location and any other locations. How could you wait 30 minutes with three cars in the drive-through to pick up a prescription? Clearly they're cutting back on staff.
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February 2021 by Mister M.
Helpful and knowledgeable staff, convenient and quick location for COVID vaccine . . . Prices on non-pharmacy items seem higher than other stores, but sales and discounts often make this location worth a stop. Nearby downtown Des Plaines stores, businesses, and restaurants also offer quick-stop convenience for walkers, train commuters, and local residents.
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April 2020 by Emina J.
This review is for the pharmacy. I suffer from sinusitis and was out of my nasal spray which you can get over the counter. I had my baby with me and did not think it was a good idea to bring her into the store during this pandemic so I called the pharmacy and asked if they would sell me the nasal spray if I would come by the drive trough window. The nice man said yes of course not a problem and asked which one I needed so he could have it ready for me at the drive trough. Thank you for being so nice and understanding. Even though this was not his job or problem and I would have had to come in and purchase the spray they went out to the floor and got it for me so I wouldn't have to go in myself. Thank you again. Great customer service!!!
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September 2019 by Joe W.
I'm in a lot of pain with a burst ear drum and ear infection. I asked the pharmacist to fill a painkiller and antibiotic as soon as possible. She told me to come back in 15-20. This was at 1:15. At 1:30, I'm waiting in line at the drive through and when it's finally my turn, a shade is pulled down over window. Sign says " pharmacy breaks for lunch from 1:30-2:00." Everyone needs a lunch break but they could've at least factored that in when they told me to return in 15.
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June 2019 by Stephanie F.
Valerie rung my friend & I out. She exampled how she worked a long shift and was there until close although working night shifts she still had a huge smile on her face & was extremely helpful! Thanks Val!!
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April 2019 by Yung K.
An update...it seems if the folks here are getting less and less friendly over the years, and I'm talking both of the pharmacists and the general store clerks/associates. What got me a bit teed off today is the gentleman I just got off the phone with who seemed to be more interested in closing the phone call than get what I needed done, which is checking on and cleaning up my insurance file, which is full of old insurance references. He did allegedly clean up my file, and maybe will get my prescription released, but we'll see. I thought I may have to leave Walgreens for a cheaper provider - now I have another unfortunate reason: unfriendly employees. -1 star penalty for rudeness.