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“The atmosphere was inviting. The staff was very pleasant and friendly. The wait was a little long but the service was so good which made the wait insignificant. Great experience!”
“This is a great bank! Debbie has been extremely helpful to me on various occasions. She recently helped provide me with an account document that I urgently needed. I got the document the same day I went in requesting it. Other people I know, banking at different banks have waited 14 days and counting for the same document. She is amazing and I am happy to be banking here.”
“I wasn't really sure were to email but I did want to let First Midwest know this little story that mattered to me.I went into the Coal City,IL branch office and had the pleasure of speaking with TODD OVERCASH.I was having an issue with my mortgage lender and addressed this with Todd, and even thou it wasn't an issue with First Midwest he took the time to help resolve my issue and explain a few thing that I feel will help me in the future.Having such a positive experience with Todd has made me really consider looking at possibly refinancing with First Midwest bank.I will truly remain a customer as long as Todd is there to take the time to help someone with the hardship that covid-19 has caused.I hope first Midwest truly appreciates Todd and his fellow employees.”
“This branch has friendly and helpful employees. I always seem to go inside during busy times, but the wait isn't long. Inside is always clean and well maintained.”
“Replace your American Flag on Eames St in Channahon. It looks horrible and in distress.
Great Response and taking immediate action. It speaks volumes. That Flag is waving freely today and can be seen from down the road. It spoke to me because as I looked around it was the only flag I saw in the area at the 4 corner light. Again great response.”
“Easy enough to get on and out. I inherited Old National from First Midwest and them from Standard Bank. I do miss Standard. My checks are deposited electronically and I use bill pay and write very few checks”
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“The associate's at the bank have been helpful and understanding. I appreciate their help and how very nice they were to solve any issues I had. A very nice place to bank. Very nice people that work for them at the branch I go to!”