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November 2022 by cyberpimp29
I send all of my bills electronically through my bank. I have never had an issue with this before. Then I receive a late notice from Illinois Fiber Connect. So I got with my bank and saw that the check had been received and cashed on 2-28, but they claimed they didn't receive it until 3-2. When I called to get this resolved they kept passing the buck. "I cannot remove late charge..." When I finally talked to someone who could she refused. I guess my bank statement and the fact I had sent payment 8 days previously wasn't good enough. So they dig in their heels and got away with ripping me and from what I understand, quite a few others, off in the amount of $15.00. I hope it was worth it...
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November 2022 by Over The Top Hat Studios
If you want to pay extra for other’s incompetence then this is the ISP for you. If not, get literally any other company with quality customer support. Wholeheartedly regret my initial 5 star review. All I can say is watch your bill and even if you quintuple check that it’s paid with their customer service team, don’t trust them until you actually see the funds leave your account.
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November 2022 by jodi loy
Fantastic 100%very good business!!!
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November 2021 by Lucas Shaffer
Though we do not have them yet there is a lot of information on the website. Fiber internet is the best and they offer a great deal for 1 gig for life at a low cost. Everyone that can afford it should get it.
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November 2021 by Patricia Day
Best service
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November 2020 by kathya stokes
We waited for a long time for a good service! And now we have it. Bye bye cable! Thank you Illinois FiberTheir customer service is amazing too
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November 2019 by Paul Furry
Been very pleased with service and excellent customer serviceThank You
