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February 2024 by Generic Dream
Went in one time after a recommendation from a family member since they have a lot of very good spices and rubs, one of the workers even talked a little bit about some of the selections and gave me some recommendations on what to try and was satisfied with the choices, the staff is very friendly and the selection was amazing place looks older but never judge a book by its cover, it’s probably the most friendly staff I have met in a while
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February 2024 by Charles Coulter
Always feel welcome. Great staff. Everyone seems knowledgeable.
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January 2024 by Barbara Preuser
Good prices and inventory
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December 2023 by Christine Harrison
Friendly and knowledgeable staff.
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November 2023 by Tree Hugger
Great place to shop for anything needed for buildings inside and outside - from tools, paints, lighting fixtures, floorings, ceilings, bathroom fixtures, door handles, locks, windows, seeds for gardens and so much more!
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November 2023 by two cows
Helpful staff did not carry the balun I was looking for
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October 2023 by Kim Kent
Always have what I need! Knowledgable staff and great prices.
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October 2023 by Karl Siebel
The sales area is great and always 5 stars before for years, this review is about the rental customer service. If you rent a tool on Saturday night @ close time for 2 days, you shouldn't get charged for the initial night. The rental should start technically the next morning and be due back Tuesday morning. After discussing this with their staff member, they told me that isn't the way it works. Then moments later they said if I had picked it up on Friday night for 2 days it would have been the whole weekend due back Monday morning. When I asked how that is different than what I'm asking for they wouldn't explain and started to get attitude. I said I should have just bought the item instead at the rate they charge and he replied, "if you can find a Mikita for $250 I'll buy a truckload." - which is exactly what a customer that had a days rental stolen wants to hear as an explanation. Unfortunately I'll have to use a different hardware store from now on which is sad because I like supporting small businesses. Reply to owner: I'll accept the contract, just not the poor customer service coupled with insults yelled at me as I walked out the door. That's what didn't meet my expectations. Not even an offer to rent it to me for another day if I needed. Maybe a bad day, but still needs to be addressed rather than defended.
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October 2023 by Bridget Blaine
Dixon Ace is always a great place to go for things. The staff is always super friendly and very helpful in finding what you need. They are knowledgeable in their areas to help guide you if you have any other questions that you may need assistance with as well. My husband had become quite the regular and doesn't seem to be stopping anytime soon either.
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September 2023 by Tammy Conley
Friendly and helpful staff. They are knowledgeable about their products
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September 2023 by James Felts
Fantastic selection with a great rental department.
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July 2023 by Jeff Cornwell
The guys at Ace are very knowledgeable and have some good ideas on how I can finish a project. They're very creative.
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July 2023 by Steve Lawson
Best hardware store in town. Always great service
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July 2023 by Curt M
Drove from rockford all the places in town that had what i wanted where closed at 2:00 on Saturday afternoon had everything i wanted and then some
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May 2023 by Stephen Lohse
The staff was helpful, friendly, and knowledgeable .
