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June 2025 by Marie Finley
I just recently moved to Dixon. Needed to start internet service so i asked my neighbor who recommended DC computers. I called and spoke to Cliff, who was very nice. I explained i needed service especially for my 92 year old mother who likes to play spider solitaire on the computer. He chuckled and said she can play all day as the service is unlimited. I asked him how much will it cost me. He said 50 dollars a month. I told him that’s about right. I was paying 45 with xfinity.
I told him I would like to start service. He was nice, set up an appointment for installation and when I told him my neighbor recommended him, he said he would give him one month free. I was excited. I told mom how people in Dixon are so nice.
Installation was done, the technician left cables and stuff lying all over the place. I had to have my friend hide all the wires so i wouldn’t trip over them.
Three weeks later, today actually I get an email with an invoice for 407.48 with no explanation what the bill is for. I called Cliff. I questioned the bill. He interrupted me and said he told me about all the charges, which we both know is not true. If he told me installation was 407 dollars, I would have never started the service. Xfinity rents the equipment a there are no charges for technician. Frankly I still don’t know what the charges are for, no breakdown on the invoice.
I told him he never informed me of these charges, he implied that I may not be smart enough to have caught the explanation. I’m a business woman, this is a blatant lie. He never mentioned the extra charges. If he did, i wouldn’t have gone with him. I objected that he never said anything about charges in that amount. He said he doesn’t need customers like me and that he will shut my service off, after that he hung up on me. Within 15 minutes my service was shut off.
Obviously this business is using deceptive practices. They don’t tell you upfront what it will cost you to get the service and later try to make you look stupid. By then you are using the service and probably pay to keep it. If you are thinking of doing business with them, be extremely careful as it could cost you a ton of extra money.
Any businessman who behaves like this, insults you and hangs up on you is definitely not someone to do business with.
Update; The integrity of the owner is very poor. I presume they have phone monitoring service, recording conversations to protect themselves from liability, as most reputable businesses have. I vote let's listen to the recorded phone calls to prove what I said is correct, and let's see if what the OWNER claims is true. I am sure they will deny they have such system, but if they admitted to it, we could see who would prevail. Certainly not this owner. Unfortunately, he has no integrity, and his character must be flawed if he is so willing to alter the truth. But than what is he to do when I exposed his behavior online. It is unfortunate that people like this deal with the public, insulting them and feeling victorious. My motto is, the UNIVERSE WIL TAKE CARE of these unethical people and businesses. I on the other hand have excellent internet with Viasat, no cost for installation, no cost for equipment and 4x the speed for the same $90 DC computers offered to up my speed to. And no, I was not offered a lower cost, that is another fabrication. It amazes me how this owner can live with himself and the untruths he is claiming. I have to chuckle when the owner claims I was offered to disconnect the service and pay nothing, The service was disconnected immediately after he hung up on me and I was not told I did not owe anything. But it is nice to know I do not. Thank you so much. At least that is out of the way.
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April 2025 by Adam Kennay
Great customer service, nice people to work with. My dog destroyed my cable from the tower to the house, they built me a 130' cable in less than 15 minutes and charged a fair price. After replacing and burying the cable we still had no internet. A technician came out and left us a new POE/LAN unit. This did the trick. I did not have to be home and they were able to correctly diagnose the problem. I highly recommend this business.
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March 2025 by tyler vankirk
Fastest internet known to man
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February 2025 by Megan Koser
the absolute best internet company i have ever been with I recommend them to everyone!!!!
They are always willing to work with you and always willing to go the extra mile no hidden fees that make your bill sky rocket like most companies absolutely love dealing with cliff and alyssa!
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June 2024 by Davis Dresen
Took my computer in for a motherboard/bios issue and they managed to fix it quickly and cheaply. Everyone I talked to was very to the point and professional. Zero complaints on my end.
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March 2024 by Nathaniel Ramirez
PC was having issues crashing all my games and for a cheap price everything is running smoothly, professional and kind worker as well
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March 2024 by Kathy Bennett
Was very pleasant and Friendly. Was here as promised. Would recommend them!
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January 2024 by Michael Cook
Ask for Cliff. I'm convinced you will not find a more professional and friendly person at any other ISPs. You're the man Cliff. I appreciate you!
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December 2023 by M.Todd Hess
They were prompt, friendly and smart. I highly recommend their service!
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November 2023 by JenFrank Niebauer
Fixed speaker on iPhone
Reasonable rate
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October 2023 by Kellz
Very professional and very knowledgeable and friendly. I highly recommend this place! They saved me trip to geek squad in Rockford and money on my computer fix! Thank you!!!!!
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October 2023 by primal Plow
Nice people very knowledgeable… will be back for more products and work
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September 2023 by Nicole Alletto
Great customer service. Great internet connection 10/10 would recommend and have recommended it!
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August 2023 by Joaney Shuck
Very friendly. Quick work.
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August 2023 by jack wright
Seems like a professional place, had a laptop worked on
