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November 2023 by Amber Rich
My husband and I were at this dealership back in January. Dylan worked with us trying to get us in to the vehicle we wanted, unfortunately, it was not in the cards for us (nothing on the dealership or salesman). We went back this Monday, and this time, we left in what we went for. The service was awesome! We remembered Dylan from when we were there the first time and wanted to work with him again since he had been so easy to talk to/work with. He made the test drive comfortable with good conversation like we were talking to an old friend. When it came to signing paperwork, Alex made everything a breeze. It wasn’t just him telling us where to sign and date, we talked about our dogs and football. Overall we are very pleased with our experience and love our Nissan Pathfinder! We will go back when it’s the husbands turn for a new car.
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November 2023 by Michael G
RUN! Do not do business here if you want a reliable vehicle. They are truly the worst of the worst and this dealership shouldn't even be allowed to have the Ford logo on the side of building. Volkswagen-- take note on this review too so your brand integrity doesn't fall apart as fast as Dixon Ford's used cars.They recently took advantage of my family with a bait and switch of the vehicle condition and committed repairs during the purchase process and then eliminated the respective sales support person a week later. None of their promise were honored while financing was secured. After the paperwork was complete and the car was delivered the bumper was spray painted, seats wet, you name it, it was horrific. It broke down before even making it home and they said to bring it back the next day and they would correct it right away. Three months later and we are still waiting.In addition to above, they did not disclose a major accident to the vehicle at any point during the sales process which violates transparent policies re: automotive disclosures. They have multiple open cases with similar complaints against them-- do a bit of research, folks.Furthermore, their management team have proven useless and not able to perform the duties required of their respective job titles. They will hide away in their offices when there are post-sales customer escalations leaving their line level employees to deal with these types of concerns.There has been zero sales integrity shown and they cannot even acknowledge they made an internal mistake. Get it together and resolve disputes or move on.I highly advise all customers to check ratings across the web and you will see how poor of an experience many have had at this pathetic excuse of a car dealership. I am absolutely disgusted and appalled after witnessing how poorly my family has been bamboozled by these people with zero follow up.Heed my advice and then run away faster than you ever have before.
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October 2023 by Calla Stroh
Highly recommend going and working with Gigi. Can not say enough good things about working with him. He was amazing from start to finish and went the extra mile to make sure we got a vehicle that we love!!! Definitely will make sure we go and work with Gigi any time we need a new car.
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October 2023 by Chey Anderson
I absolutely love the atmosphere here, and all the wonderful people! They definitely know how to put a smile on your face and make your day! They are very professional and help you find exactly what you are looking for. I would recommend this place for any of your future vehicle purchases!
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October 2023 by Kerrie Winge
Dylan did a great job helping us get a new car for our daughter. We came in knowing what we wanted to test drive ahead of time. In no time he got the car and we were off test driving. Just under 2 hours at the dealership, which seems like record timing with all the cars I’ve bought in the past. He got us the best deal and made sure that the newly traded in car was fixed up and looking nice for my daughter when we picked it back up a week later. If I’m looking for a new vehicle in the future, I’ll definitely check out what Dylan can help with before going anywhere else. Super happy with our experience!
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October 2023 by Amy Hunter
I highly recommend this dealership if you are in the market to buy a new car. Alex, the finance guy, was more than helpful, professional, and is extraordinary in customer service. Dylan, my salesman, never put any pressure to buy and was very accommodating while I test drove the vehicles. He was also kind to give my young kids some cookies while they patiently waited! The dealership worked through every issue and are just all around excellent. I left with a 2023 Bronco Outer Banks and will be back for service.
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September 2023 by Jennifer Gilroy
I shopped around at a few different dealerships, and sadly was treated horribly. I went to Dixon Ford, and not only was the salesman, Garrett, friendly and knowledgeable, he listened to what I needed. He worked along with the manager to get the best vehicle that would work for me and my kids, and was diligent in doing so. Garrett and the rest of the team at Dixon Ford went above and beyond, providing excellent customer service, great assistance, and a wonderful environment to purchase my next vehicle. They excelled where others failed, and by doing so, they have earned all of my future business!
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September 2023 by Monica Williams
A Seamless Car Buying Experience at Dixon Ford VWI recently had the pleasure of purchasing a BMW from Dixon Ford VW, and I can confidently say that it was one of the most hassle-free and enjoyable car buying experiences I've ever had. From start to finish, every aspect of my interaction with this dealership was top-notch, thanks to the incredible team led by Garrett, Scott, and the finance manager.Efficiency at its Best:One of the most impressive aspects of my experience was the lightning-fast process. I had been dreading the hours of paperwork and negotiations that typically come with buying a car, but Dixon Ford VW had streamlined the entire process to perfection. I was in and out of the dealership in no time, which is a rarity in the car-buying world. Kudos to Garrett and the rest of the team for making this possible!Friendly and Knowledgeable Salesperson - Garrett:Garrett deserves special mention for his professionalism and friendliness. From the moment I stepped onto the lot, he made me feel comfortable and valued as a customer. His knowledge of the BMW lineup was impressive, and he answered all of my questions with ease. Garrett went above and beyond to ensure that I found the perfect vehicle to suit my needs and preferences. His dedication to customer satisfaction is truly commendable.Sales Manager Scott - A True Professional:Scott, the sales manager, was equally remarkable. He stepped in to assist during the negotiation process and made sure I felt like I was getting the best deal possible. His transparent and straightforward approach was refreshing, and he genuinely seemed to care about my satisfaction with the purchase. Scott's expertise and willingness to work with me on pricing and financing made all the difference.Finance Manager - Seamless Transition:The finance manager (whose name escapes me, but his service does not) seamlessly guided me through the paperwork, explaining each document thoroughly. He made what is typically a tedious and confusing part of the process feel straightforward and manageable. This level of attention to detail and customer care was greatly appreciated.In summary, my experience at Dixon Ford VW was nothing short of exceptional. The entire team, from Garrett to Scott to the finance manager, worked together to create a hassle-free, quick, and enjoyable car buying experience. If you're in the market for a new vehicle, I wholeheartedly recommend visiting Dixon Ford VW. Their dedication to customer satisfaction is truly remarkable, and I couldn't be happier with my new BMW. Thank you to the entire team for making this a memorable and positive experience!
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September 2023 by Robert Cassens
I would like to take the time and personally thank Everyone at Dixon Ford and how great they made my car buying experience. Everything about them was amazing, and they definitely, without a doubt, go above and beyond for all their customers.I would like to start off by thanking my close family friend, Chey for being someone I knew I could contact if I was ever in need of a new car. She was very helpful, honest and straight to the point. She works the internet side of things, but does one great of a job getting me the information I need before coming to the dealer ship. She helped me find exactly what I was looking for in my next vehicle.Then I would like to thank Dylan, he was great! One of the coolest salesmen I ever worked with in the car business. He was very easy to talk to and made me feel very welcomed. I had absolutely no issues and he got me into the car I wanted. I could go on and on about him and all the great qualities he has. He is definitely a salesman I would recommend working with in the future.Lastly, I would like to thank both the managers, Alex and Drilon, they were great guys as well. I did have a couple great laughs with them. They were easy to talk to and helped me out as well. I felt absolutely no pressure at all from any of the managers and they made my car buying very easy and smooth. The process was stress free, pleasant, and very quick.Thank you Dixon Ford. I appreciate every single one of you and all that you did for me today!
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August 2023 by Mario Falcone
Dylan was awesome. Drove 2 hours to look at a car. They were super accommodating and helpful. Very fair pricing and the car was exactly as described and they offered top dollar for my trade. Very thankful to the guys over there.
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August 2023 by Steven F.
Went in for service; just planning on dropping off my truck ; did not care how long it will take to warranty repair what I need fixed they said no appointment they can not help me or except my truck I left & went down the road to a more professional dealership that wants the bussiness they took my truck in 5 minutes; that's how it supposed to work.
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August 2023 by Tim Gleason
Would highly recommend! I drove nearly 10 hours round trip from St. Louis and I'd do it again. These guys got me a better deal than anything here in the city. Great people, great experience. Vehicle was in wonderful condition. Got in contact with Scott online, him and Gigi will hook you up with the best deals.
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August 2023 by Scott Napierala
The sales process went smoothly and the total time until out the door was probably less than two hours. I would have appreciated that someone would have gone through the operation of all the screens and settings although they knew we had a 6 hour drive ahead of us and maybe didn't think we were interested. They should have asked anyway.After getting home I found that my warranty start date was a month earlier than my delivery date. I was told that it was going to go in as a service loaner and that is why it had that date - although he claimed that it was never loaned out. The honest thing to do would have been to explain this before the sale.The people there were all very pleasant to work with.
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August 2023 by James Hamilton
I recently had the pleasure of visiting Dixon Ford Volkswagen for my car purchase, and I can confidently say it was an outstanding experience from start to finish. The dealership's commitment to honesty, integrity, and customer satisfaction was evident throughout, and the associates I worked with, Dylan and Drilon, were exceptional in every aspect.From the moment I walked into the dealership, I was warmly welcomed by Dylan and Drilon, and their engaging personalities made me feel right at home. They took the time to listen to my needs and preferences, ensuring they understood exactly what I was looking for in my new vehicle. Unlike many car dealerships, I never felt pressured or rushed during our interactions, which instantly put me at ease.Dylan and Drilon's knowledge and enthusiasm for the cars they presented were palpable. Their passion for their work and genuine interest in helping customers find the perfect car shone through, making the entire process exciting and enjoyable.What impressed me even more was their understanding and support when I informed them that I had already obtained financing prior to coming in. They were not pushy about trying to change my financing arrangements and instead focused on finding the right car for me. Their respect for my choices and financial decisions was truly commendable.As a parent, one of the highlights of my visit was the thoughtful gesture of having a basketball hoop set up for my children to shoot hoops while we discussed the deal. This small detail made the dealership experience exceptionally family-friendly and left a positive impression on my kids as well.In the end, I drove away with a car that exceeded my expectations, thanks to Dylan and Drilon's expertise and commitment to customer satisfaction. I can wholeheartedly recommend Dixon Ford Volkswagen to anyone in search of a dealership that prioritizes honesty, integrity, and outstanding customer service.If you are looking for a car-buying experience that is painless, engaging, and tailored to your needs, I strongly recommend visiting Dixon Ford Volkswagen and working with the exceptional associates, Dylan and Drilon. They epitomize the best qualities of a car dealership and will go above and beyond to ensure you drive away with a smile on your face.Thank you, Dylan and Drilon, for making my car-buying journey an unforgettable and positive one.
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July 2023 by James B.
Purchased a truck recently, Dylan Parvin did everything asked, had issues with working tech stuff, but was very helpfully with working thru it .
