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January 2024 by Katie Kaltz
We are grateful for how easy the car buying process was through Dixon Volkswagen. It was a simple, seamless process from start to finish.
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January 2024 by kassidy sack
I will not do business with this dealership ever again. The salesman appeared very knowledgeable about each vehicle we drove which is what wow’d us. However he went on every test drive with us so we couldn’t talk alone and wouldn’t allow us to go during them driving our trade ins. The sales manager was very nice and worked with us quite a bit when it came to pricing and trade in. However! 1 day after leaving the lot we started having all these dash lights come on including ABS, brake and engine light. I called and was told oh it’s just a sensor that’s common on those cars bring it in and we can have the shop look at it (for $200 that is and that doesn’t include the price to actually fix the sensor) on a vehicle I just bought. I didn’t purchase their service plan for an addition $200 dollars a month so they refused to help me in any way. Also! We kept having flags for hard inquiries on my credit after the sales manager told me “we pick and choose who we send your information to for loans so you won’t have to worry about it knocking your credit down” they sent me information to 10 different creditors who all ran hard inquiries and knocked my and my husbands credit score down 80 points in a month. Not to mention we traded in two vehicles for this one vehicle and the dealership took so long to pay off the loan on them that my credit was marked as 60 days late on payment for two vehicles I no longer own. No I’m in the battle of trying to fix what’s Left of my credit. I will not be returning to this dealership!
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December 2023 by Rick Dorsey
Very professional, easy to work with and good prices. Worked with Jeff, who did a great job showing us a used Tiguan and offering a great price. Ultimately we purchased elsewhere only because we found a car that we liked better. If the car had been right, we would have gladly purchased from Dixon VW.
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November 2023 by bryan haas
The staff at Dixon Volkswagen were very knowledgeable about their vehicles and could answer all of my questions. They were professional and courteous. They followed up with me in a timely manor and accommodated my availability.
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October 2023 by Steve Lowrey
scheduling was easy, quick and accurate, service reception ok, waiting area - no water, no snack(s) and coffee wasn't very fresh. I waited 5 hours and through the lunch break while tech went to lunch, but I wasn't offered a vehicle to use for lunch and the dealership is 2-3 miles from city of Dixon. Overall however I was pleased with tech, writer, svc manager and cost of repair!
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October 2023 by Michael G
Do not do business with this dealership for any reason if you value integrity and reliability. They said they would address issues with a used car our family was purchasing. Instead we received spray painted paint touchups, a scratched bumper, and a car that was in a major accident without any disclosures. Your sales person will disappear when you raise concerns an hour after the sale.They completely took advantage of hard working families and they don't deserve your business.There are plenty of other options out there so keep looking.I'll attach some pictures for proof on both severity and the quality of repairs you can expect from here. This is what they considered "detailed" upon pickup. You can see rain infiltration from the sunroof.And yes, that is in fact a dead animal that was found under the hood.
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October 2023 by Dan Dick
Great car buying experience until the dealership, either intentionally or by their own fault, incorrectly applied the VW incentive for my vehicle. I asked and was told the special APR or the customer cash was available. Instead of looking in the moment to prove them wrong, I trusted them. The incentive for the ID.4 in October is very clear for the APR PLUS customer cash. I feel as if they took $1,000 from me and it soured the entire experience. After two emails on the subject, I've received one reply focused on a separate inquiry regarding a forgotten CD and no reply on the incentive directly. Love my car, had a fairly good experience with Dixon VW, but in the future I'll push even harder rather than trust the "experts" on their own incentives.
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October 2023 by Guy Jones
Don't buy a car here unless you want to pay a $400 "Passive Anti-Theft/Service Contracts" or pay over MSRP for a car. But if you're lucky they'll reduce the already bloated MSRP by $400 to make up for that stupid alarm system they're going to install in your car.
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October 2023 by Bryan
Dealership, especially Jeff Dewey kept me informed throughout the repair process.
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August 2023 by Steven F.
Went in for service; just planning on dropping off my truck ; did not care how long it will take to warranty repair what I need fixed they said no appointment they can not help me or except my truck I left & went down the road to a more professional dealership that wants the bussiness they took my truck in 5 minutes; that's how it supposed to work.
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August 2023 by Kevin Gallagher
Perfect car buying experience! Dixon Volkswagen takes pride in and works hard to differentiate itself by providing superior service through a straightforward, no games, approach to car sales and it shows in the car buying experience. We had called, and spoke to Scott on the phone who immediately provided us with a written quote and out the door price that matched what was online with no surprise fees included. When we drove out there to see the car (an 1hr and a half drive which was worth every second) there was no games when we were handed over to the extremely personable and informative lot salesman Dylan who informed us the price quoted to us was indeed accurate (and lower than anything available on the market). We went for a test drive where there was no hard sell, just a great experience getting to know the car and showing all the features that are available with the vehicle. Enter the sales manager Sean who was able to work with us to make the sale where all parties involved were happy, and again, no games just an honest and earnest conversation about what can be done to where they can still make a profit and it will still work with our budget. Driving off the lot they were all offering personal cell numbers in case we have any questions about the car to lean on their expertise.To summarize the whole experience, there are a million stories out there about how there are sleazy car salesmen who wont give you a written quote, quote you a price and when you show up to the lot "that car has sold" and pull all sorts of games to try and make the buying process as painful as possible. The team at Dixon Volkswagen is the exact opposite of any of those things and makes a large purchase as painless as it possibly can be. I will definitely be making the drive back out there the next time I need to purchase a car and I cannot recommend this team enough to all the people I know for their car buying needs.Thanks Dixon Volkswagen!
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July 2023 by James B.
Purchased a truck recently, Dylan Parvin did everything asked, had issues with working tech stuff, but was very helpfully with working thru it .
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June 2023 by Vance Sawyer
Recommend working with Garrett. Dixon VW was great to work with and would not hesitate buying a vehicle from them in the future.
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June 2023 by DeeAnne Dudley
Friendly service staff. They handled my appointment with speed and professionalism.
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June 2023 by Cindy Bock
There is nothing worse to me than the “standard” experience of shopping for a car, especially as a women and feeling like you have to haggle for everything and always feeling you are not getting a fair deal or even worse, the dealer is not listening to your wants and needs. Right from the initial phone call with Scott, he 100% heard my misgivings with other dealers and helped me to find the car I was searching for along with quoting pricing better than the other 3 dealers I had spoken with. Signing the paperwork with Alex and having him completely take his time explaining everything in full detail so I felt comfortable with everything I was signing or adding on. I had seen the car at another dealer, sat in it and checked it out but did not test drive the car. I had hip replacement 3 weeks ago and had to go in to test drive to lock in on the monthly special, I was certainly not prepared to stay and sign paperwork as I was going to wait til the following week when it wasn’t so painful to sit in a car for 4 hrs (2 hrs each way for me). The dealership was beyond accommodating by offering to bring me the car the following week when my loan check came in as long I singed all the paperwork after the test drive. After the test drive, Gigi took the time to show me everything in the car not knowing at that time I was actually go to buy it, he even took the time to set up the VW app on my phone. I could not have been more pleased or asked for a better experience. I will definitely be recommending this dealership to everyone