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November 2023 by JD Miller
Service was completed. The service manager helped me out by getting the work done in a very timely manner. I was quoted for a 3 hour job but took less than 1.5 hours. Cost was outrageous.
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November 2023 by Dereck Burge
It was very nice. My sales representative Brayden Reyes was very friendly and extremely knowledgeable about the entire Nissan line of vehicle. The sales consultant Jamie Pratt easy to work with and actually made the purchase experience enjoyable for me and the wife.
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November 2023 by Penny Redell
Absolutely hate this place!!! Everytine I have to come here they are idiots!Called 1st do I need an appointment for a recall NO takes 5 minutes to fix. Come in anytime after noon get here at 1220 oh sorry everyone's at lunch. Come back 3 hrs later Do you have an appointment NO I don't need 1 oh ok well it takes 40 min NOYou said 5 min. Well it takes 40.I'd give 0 stars if I could!!!Nine of them know what the he'll they are doing
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October 2023 by Trevor Johnson
Very understanding of my situation! They were helpful in every way! Definitely will return to this shop! I appreciate your all help! Thank you! Speedy service with knowledgeable mechanics!
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September 2023 by Tori Longo
Jaime and bob were awesome to work with. Listened to my needs and responded. True professionals not car salesman. They understand that a customer is for life not just the sale.
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August 2023 by Kristine Schauff
The check engine light was on and several warning messages had been coming on and off. The team discovered the issue and did updates. They also performed the usual 40,000 mile checks and got the Altima running smoothly.
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August 2023 by O TORRES
Since I just had the bulb changed on the driver side turn signal 2 months ago, I thought I had a more serious problem when it started up again . I'm glad it wasn't anything seriou$. But $38 for a bulb??.
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July 2023 by David Larkin
We were just going in to look at cars. Austin Sheffield met us upon arriving and quickly helped us find a car that meant our expectations. The whole experience was quick and not frustrating. Thank you Austin for making this a simple and happy experience.
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July 2023 by Andrea Cervantes Caratachea
2nd car purchase at Ken Nelson Nissan. The staff is great. Jamie Pratt helped me find a car that exceeded my expectations and I’m really happy with my vehicle. I would recommend them to anyone.
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July 2023 by Jamie Senn
Bob and Jamie were great helping my daughter with her first car. We love it and most of all I can rest easy k owing her first car has all the safety features. I would recommend buying a Nissan at Ken Nelson Nissan in Dixon IL.
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June 2023 by Dave Eggers
2nd new car purchase at Ken Nelson Nissan. Great to work with and not the typical high pressure sales team. Understood what my wife and I were looking for and helped us order our 2023 Nissan. I will definitely come back and purchase here again
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June 2023 by Scott R. Haas
Staff was exceptional, especially the service writer, Jason. He had me checked in quickly, kept me updated on the progress of the work, and had me out the door in far less time than I had expected.
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May 2023 by Deb J Kaczmarski
Everything was done as expected and done well. The staff treats the customers as if they were family. We enjoy coming to Ken Nelson. After leasing 6 Nissans, when it became time to purchase a new vehicle, we went to Bob Pilling and Jamie and were not disappointed.
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April 2023 by Karen Meyer
Mike and Jamie were great as was Brett. They made everything happen smoothly and we're very happy with our vehicles!
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April 2023 by Jean Yarolem
Great people. Jamie was the sales person who sold me a 2023 Nissan kicks. I inquired online if the vehicle was in stock. He called me in a few minutes to say yes, and even verified for me that it had the black wheels before I drove there. He was thorough in explaining the vehicle features. It was nice to buy a car and not feel pressured from the salesperson.
