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February 2024 by Amy Levin
Nicole Sowl is amazing! She is so helpful and kind. I will be a US Bank customer for life because of her unbelievable customer service! Go see her for all your banking needs, you will not be disappointed. Thanks Nicole!
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September 2023 by Draven Koehler
I’ve only ever had great experiences with this bank besides the slight glitches on the mobile app but overall definitely my favorite bank to go through.
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August 2022 by Robert Meany
Dixon south staff very helpful!
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June 2022 by Devin Schafer
This bank in general is absolutely horrific. No one helps you. They just send you to the wrong departments on the phone until it’s late enough the department you need is closed by the time you finally get through. Will absolutely go open up an account literally anywhere else. The sketchy guy on Craigslist claiming to be a personal loans officer would be more helpful than these guys are.Edit: To Kortnee, not in a million years. My dog gives me better financial assistance. Imagine if all of our workplaces were as worthless as this one
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December 2021 by Larissa Lopez
Overall I've had good and bad experiences with Us Bank. However the Dixon IL branch, specifically Nicole (banker), have changed my experiences for the better. I received wonderful customer service from her. I feel respected and valued as a person when I go here or call, and they've been incredibly helpful with any issue I've had. I can't recommend this branch enough!
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January 2018 by Johnny M
Great and friendly staff!
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November 2015 by Andrew Boyer
Went in to get a checking and savings account and everyone was very polite. They explained everything I needed to know and answered all my questions in detail. Couldn't be happier about my decision to go in!
