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January 2024 by Joyce U Gibson
Brian was very patient and helpful.
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January 2024 by Elizabeth Carney
I would like to commend Allison at the Dixon, IL, Verizon store. She was professional and friendly today when I arrived with a very long list of questions about charges, discounts, and credits on our current bill, plus questions about changing our plan. She patiently worked through the issues with me and made sure each one was explained to my satisfaction. I truly appreciated her efforts on my behalf.Hey, Verizon. She's a keeper!!
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December 2023 by Andrew Ashley
I just want to take a moment to thank Jordan Bivins for his professionalism and knowledge. I went in to the store looking for an upgrade and Jordan was able to teach me things about my new Iphone that I didnt know were possible. I hope to see more people like Jordan in customer service!
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November 2023 by Melinda Cox
Jordan was great, very helpful and did his best to get what we needed
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September 2023 by Jonathon Stinson
Verizon takes every single opportunity it can to charge you a fee for anything it possibly can. The actual service is okay, but the headache you go through to receiving isn't worth it. You get credits on your account only to see on your bill that the "credit" wasn't added. The differences between the private office and the corporate office are ridiculous. To be honest, I think it's done that way on purpose. They figure if they frustrate the customer enough the customer will stop complaining. Restocking fees, but if you didn't open the box they shipped your phone in or set up the phone...they just open the box and activate it anyway. I'm not a happy new customer.
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July 2023 by doug wybourn
If in need of a phone or service go to a Verizon wireless corporate store don't go to a Verizon sales store run by another company they don't know everything that is needed this Dixon store is a corporate store so it was a positive experience
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May 2023 by Peter
Switched from Google Fi due to a Verizon promotion, trade in for a new phone. Sent in my excellent condition trade in, Verizon said it was worth $20, disqualified me from promotion, I'm out $799 for this new Pixel 7 Pro they said I'd get free. I have no way to dispute it, it's not like I got the phone appraised and even if I had the support rep was not nice at all. Crooks. Don't trust Verizon, especially not with your trade in.
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April 2023 by Mephisto
Impossible to call Dixon store directly -- tried many many times thru 800 number. Just looking for a very specific phone cover that can't get at Walmart.
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February 2023 by Ken Mac
Jesse, was helpful in every way during our recent purchase of two iPhones. He answered all of our questions and was thorough in explaining all details. He made sure that we had the best deal as far as promotions and will definitely work with him again.Overall, excellent customer service/communication and patient with customers. 5 stars!!!
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February 2023 by Jules 1783
After 20 years with Verizon we left to go to T-Mobile. Prices just kept climbing but service decreased for businesses. I will say the local folks in the store are great!
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February 2023 by Jacquelene Virnich
It took a while, but our gentleman that helped us was very good.
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January 2023 by Pam Munnich
Never ever will I get verison , back in April of 22 we got our phones and service , suppose to be 5 dollar phones for myself and son never got it. then they said w/ trade in .my old phone was broke and the rep at the store said no problem , you don't need a trade in . Lied to me. get every little thing in writing
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January 2023 by Mary Jane Shaw
Zak was so helpful. He was able to answer all my questions and gave me additional information about mynew pho e and ear buds
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January 2023 by geekgurl2000
Came back to Verizon today because all the budget carriers seem to use T-Mobile and the signal strength is bad to non existent. Great service in the store with 2 accounts although they were quite busy.
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November 2022 by Tree Hugger
Very helpful and knowledgeable staff when we have questions about our cell phone service as well as the choices of cell phones we purchase there.