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February 2024 by James
I’m James and my experience with US BANK along with Troy helping me made things very easy and pleasant thank you Troy
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January 2024 by William Duran González
I have created an account with Troy Stephens he drives very profesional and is very kind person, the service is so fast.
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January 2024 by Sharonda T
Troy Stephens was very helpful and extremely nice he deserves a raise. I’m very satisfied.
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December 2023 by Cera-Sierra Harmon
Ms. Kim was great from the moment I walked through the door. Very knowledgeable and provided great service. Some of the best service I’ve experienced with US Bank.
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November 2023 by Keyontre C.
Opening an account with US Bank was the worst decision I've ever made with banking. I had the account for a week. I was already weary of opening an account because of all the bad reviews I've read, and was told from personal experience, so I only put $100 into the new account. I get my debit card mailed to me via UPS a couple days later, set up the debit card with online banking, and then changed over my direct deposit. The very next day after doing all that, I can no longer access my funds and I had to send address verification, the same address they shipped my debit card to, to their Deposit Operations email. Which takes 2 business days to even be reviewed. I couldn't transfer the funds out nor could I use the debit card. Customer service was absolutely no help. I've never opened, and subsequently closed anaccount so fast. I changed my direct deposit back to my original account, and I'm willing to lose the petty cash I put in the account to never use their banking services again and be able to post an honest review. I got a red flag from this bank the first week I used it. If you're looking for a checking and savings account, don't open a US Bank account, any other bank will service your needs better, and you won't have to deal with what I've had to deal with with my own money. Being declined on a petty purchase, and then being told I have to submit documentation, and I couldn't access my funds is alarming. I'm glad this happened before I received pay from work and was able to take my services back to a reliable source. Do better, and choose better banking besides this.
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November 2023 by N A.
SAD sign of the times! So after years of being a part of the MoneyPass Network, US Bank of all places has now removed itself from it. They are now penalizing customers with transaction fees. Meanwhile neighborhood gas stations and 7-Elevens are still a part of MoneyPas. What would make US Bank become so greedy just in time for the holidays? US Bank is apparently going broke, cutting corners or pinching pennies. They can never say they value customers again.
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September 2023 by Mark Jilla
They have the slowest drive-thru service I have ever been to since I've been a member of the bank for over 15 years and it's only a Wednesday I don't even come to this Bank on Friday and Saturday ?
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May 2023 by Marfield D.
They are so helpful and I love the fact that they can help you via the app through you cell phone. Modern technology is amazing!
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May 2023 by Nile Smith
I've been calling for days now and no teller ever answers the phone. I have just a few questions I needed answers to before I came in and I can't get anyone on the phone. It rings and rings and then goes to voice-mail. This is crazy
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April 2023 by Bill White
15 mins in the drive thru
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July 2022 by Candi Brown
This location is great fast service great customer service3 rd ATM added
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January 2022 by Debi S.
Update... I provided my contact information and received a call from a man named Chris who identified himself as a social media embassador for US Bank. He seemed to think I requested to speak with him rather than the other way around. I asked what action will be taken and was told that he did not know. I stand by my objection to allow any employee to ignore the mask mandate and pose a potential threat of infecting the public with Covid-19. I will miss the tellers as they are all excellent and I pray for their safety being forced to work in a space with a security guard who is not concerned with safety. I will not return in person and encourage others to avoid the Dolton location.
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October 2021 by Melony Burnom
My mother went to open an account and had to show verification of residency in order to open an account. To show proof of residency she took her gas bill and the bank manager spent more time discussing the high balance on her NICOR bill instead of assisting her with problem. He embarrassed her publicly. She’s low income and is switching from Wells Fargo to US Bank and was just laid off due to COVID. I’m very sad she had this experience especially with a bank in her own community. Wells Fargo has been terrible and I referred her to US bank however I’m not convinced US Bank will treat her any better.
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May 2021 by Tha Mayor
Unprofessional and ignorant. Never answer the phone, atms always down. I hate this branch specifically. Go else where
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April 2021 by Amir Collins
These lines that they have every single day are super long and it’s not fun to sit 3 or 4 cars back waiting for 30 mins to get things done.. They need to hire more people
