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January 2024 by Jessica Trevino
Victor was great at explaining the deals and promotions while also taking into account my need for a lower bill. I will definitely be coming back to downers grove for all my phone needs!
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January 2024 by Scooby Austin
The best store and workers in the land I highly recommend it and give this store a raise A++++
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January 2024 by Rachel S
Went in to get my phone fully activated today after running into a problem with it. Travis was very helpful and quick. Thanks so much!
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January 2024 by Liz Campbell
Highly recommend this AT&T store. Came in for last minute Christmas gift for the kids but the Apple Watches I wanted weren’t in stock. Tim, the store owner, ordered them online and they arrived at my doorstep two days later in time for Christmas. Order was perfect but the Watches had a weird issue where they were not cognizing the cellular plan (no fault of the store - it was an Apple server issue). I came into the store for help and Tony and Travis were incredibly patient, troubleshot many solutions, and fixed all the issues. Grateful for their expertise, but also for their caring approach. Technology issues are frustrating, but they made the experience as pleasant as it could be. Thankful for them and will definitely return.
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January 2024 by Mandy C
Response to Owner:If you strive to uphold the best customer service, you would have contacted me. Please don't be patronizing and ask me to reach out to a manager as we did on several occasions - read the original post. Rather than spending time responding to reviews, provide better training to your team.Original Post: We went in to obtain an upgrade, they gave us the wrong phone and then charged us a restocking fee?? Apparently the manager, Tony, is supposed to approve an override of the fee due to his rep's error, but we went back THREE times and still the manager was not there. So here I am, again on the phone with ATT trying to fix THIS STORE'S error. Save yourself the headache and avoid these reps.
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December 2023 by isaac cuautle
Terrible experience. Supervisor is always MIA sales associates are untrained and uninformed. Takes weeks to fix a simple mistake because the supervisor has to approve it, and he's never there!!!
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November 2023 by Melissa Burns
I loved this store and will never go to another store again! Tim and Tony were amazing! Their customer service was outstanding. They greeted everyone that walked in the door with a smile and kind words. They took time with me and didn't make me feel rushed. I also didn't feel like they were pushing me to buy things and spent time figuring out the best options for my family. I have been to many ATT stores and this one was by far the very best!
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October 2023 by Nina C
After talking with Jace at this location I decided to switch over from T-Mobile to AT&T. I had a personal line, business line as well as business internet. Jace was super friendly and extremely informative and made the switch as easy as possible.I was nervous about setting up my new phone once it came in by myself. Jace had told me to come back into the store and that he would be happy to help set it up. He was so patient and kind while getting everything transferred over and really made the switch as easy as possible.10/10 recommend seeing Jace and the rest of the staff at this location! So happy with my decision to switch to AT&T!
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September 2023 by Kara Janak
TJ and Acebone Tone were absolutely amazing and super friendly! Will definitely be coming back!
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September 2023 by Josephine Pedroza
Most happy with Tony. He was very professional, polite, answer all my concerns ABOVE EXCELLENT. Very patient, very knowledgeable with the services. He was my Prince charming!
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September 2023 by L
Prompt service, very friendly, extremely knowledgeable. Wouldn't go anywhere else.Getting a new phone was never easier with Tim :)
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September 2023 by Kara Lumino
TJ and Acebone Tone were absolutely amazing and super friendly! Will definitely be coming back!
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September 2023 by Anthony Benish
Been going to this store for my phones needs for over 20 years. Never been disappointed
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July 2023 by Sarah Keal
They were friendly and helpful here! The manager, Tim, was able to resolve something for us that no one over the phone seemed capable of (after hours of trying)! If I need more AT&T support/stuff, this is certainly the location I’ll be coming back to.
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July 2023 by Richard Tado
Excellent service and worked on my account with exceptional knowledge and attention to details
