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March 2024 by michael stanke
Every teller is friendly and they are genuine. And it helps they always get me in and out in an orderly fashion!
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May 2023 by David K
Tiffany at this location is my favorite!
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October 2022 by virtus59 Virtus59
I do not like writing reviews. Only when I feel they do exceptionally well or are horrific in some way. Put your money here if you want to lose it to fraud, and the bank will refuse to file a fraud claim. I called in a fraudulent purchase on my debit card. Basically I purchased something from a large company, and what I got was not what I purchased. It was the next day I disputed the charges so I had not used the service yet nor was the transaction completed. As it was still a pending charge. Your general bait and switch. I had no issues filing a police report for fraud, nor did I have issue making a complaint to the attorney generals consumer fraud division. I asked that the purchase be disputed. I was told that the debit card would be canceled, and a fraud claim was submitted. If you cancel a debit card do to fraud how are the charges not disputed as fraud when you dispute the charges!? I called in two days later (which was today Thursday September 29th, 2022). First female kept trying to talk over me that I spoke with when I called in. Second woman did as I requested and put a manager on the phone in a relatively short amount of time. I explained that filed a police report for fraud and made a complaint to the attorney generals consumer fraud department already. Alicia I believe was the managers name. She began to argue with me. She then informed me that no dispute of the purchases on my account was submitted. I was angry that my debit card was canceled do to fraud and the fraudulent charges were not disputed. I then wrote a message in the online banking portal for someone from corporate to call me. We will see if that happens. I will also check tomorrow if a dispute of the fraudulent charges was submitted again as no one here seems to be able to perform basic functions of there job. This is what you will have to deal with if you keep your money here as this is not the first problem I have had with this bank or with the credit card they offer from first Omaha.
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September 2022 by Steven Santucci
Loss of (win)trust!!Quoted directly from their website — “When you open a new checking account online, you get free ATMs, solid online banking tools, and $300, but you also get a relationship with a bank that cares about you, your needs, and this area.”I can tell you first-hand that’s not the case here. Do yourself a favor, and sign up for an account with a different bank that truly cares about their customers!
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July 2021 by Sandra Darlack
Some of the bank accounts are being changed now because of the merger. I had a good ckg. account & now I can only have a Basic ckg acct. with $10.00 monthly fee if there were no transactions each month, no interest. Otherwise there are basically only ckg accts available for much higher daily balances. Please check your ckg accts to see if it is the best acct. you need. I do not know why such a big change of account options. I think I am closing my small account even though I do not want to.
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July 2020 by Thomas A.
Because of my experience with Tiffiny, I love Community Bank of Downers Grove. I have been banking there for years Tiffiny made me feel so comfortable and welcome that I like them very much. We will be doing business for a long time.
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September 2019 by Sara V
Great customer service especially Tiffany. I would definitely recommend them.
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September 2019 by Michael Sanford
I will definitely be back to this location should any problems arise in the future. Thank you!
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August 2019 by Chris Johnson
Everyone is very welcoming and helpful, I highly recommend if you enjoy a personal touch. They also have a nice product offering as well.
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March 2019 by Biff S.
i was treated so terribly badly every time i went there ! i called to complain and the woman i spoke with changed everything i said around and explained it into being totally my fault. they are incredibly rude, sloppy and ignorant. i finally closed all my accounts. the tellers and manager treated me like i was an enemy! i am so happy now that i do not have to go through that everytime i want to do banking !
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November 2017 by Patricia Connolly
Always helpful, reliable and never had a problem with my card info being compromised .
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October 2017 by Kent E.
All of the people here are very nice. Very easy to work with and after awhile have called me by name. Very happy that we have an account here and if there ever has been an issue they have taken care of it for me. Love the coffee and treats and love how they give away pumpkins around Halloween to the kids. When I bring my Goldendoodle Mini into the lobby, they even have some dog treats for her. All around nice bank to be a customer.
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March 2017 by Nardita Crespo
I said gracias to the young man teller and he replied in Spanish, nice surprise. I love banking in Spanish💓
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October 2016 by David Ross
Longtime customer with no complaints. Their ATM coverage isn't the best, but I rarely use an ATM card.
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December 2015 by Austin Taylor
Love it
