CVS Health in Downers Grove is a convenient and reliable healthcare destination, offering a wide range of services and products to meet the needs of the community. With extended hours 7 days a week, customers can easily access prescriptions, COVID-19 and flu testing, vaccinations, personal care items, and even pet supplies. To help customers save time and money, CVS offers the ExtraCare rewards program, weekly deals, and the option to order online for free in-store pickup or same-day delivery. The store is generally well-stocked, and the cashiers are usually helpful and attentive, although the pharmacy technicians could be more responsive at times. Customers appreciate the overall convenience and savings opportunities at CVS, particularly with the Care-Plus additional savings program. The online photo service was also praised for its user-friendly website and timely order fulfillment. One customer had an especially positive experience with the friendly and helpful staff at the 63rd and Main location, singling out an employee named Rosetta for her excellent customer service.
Calling in for prescription processing is a nightmare they don’t accept calls, nor holds. They have an automated message system that is terrible and confusing. Their ai system is messing up stream line process. This is hard for medications that need to be authorized and not refilled. This only usually works if I walk... read full comment
March 2026
This place was a horrible experience! Make sure anyone who is working the front that they can communicate properly to the customers in English. Not coming back to this location again.
March 2026
Worst service so slow and rude im over cvs pharmacy and the workers changing pharmacy the drive thru is a joke
