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January 2024 by lijun rong
The overall rental experience was pretty good, good customer service and good car. We ended up renting a SUV instead of a Sedan. For a period of two weeks, my insurance company and we paid total more than $600 and we put no more than 30 miles on the car. When I was getting the car, I was told the gas was roughly half full. So we returned the car roughly half full. We were charged nearly $10 for gas refueling. It gives a bad taste for sure, not the amount of money, but the way they sucked it.
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January 2024 by Reza Agahi
Thiefs and criminalsDo NOT give them your card information. They charge you Whenever they want as much as they want without your approval and then they hide !???Upsate : for the fake response down here , answer the email that I already send days ago first , and then come here and pretend that you guys care after charging me .
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January 2024 by Ameer Kizawi
Friendly staff and great customer service.
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January 2024 by Rez A
Worst customer service and communication system .No one know anything and always pointing at other departments fault.????
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January 2024 by Blazhe Mitrevski
Rented a vehicle from this location over the holidays because our car was in service. Nena provided excellent customer service and care and she answered all my questions. Very satisfied and will rent again from here for sure.
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January 2024 by Victor
Thank you Aaron and all the team. Always the best customer service!!! Thank you
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January 2024 by Katia Cisneros
Aaron and his team is the best!! Amazing customer service from everyone. Thank you
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November 2023 by Kevin S
Justin showed up at the repair shop with two options for me to pick for a rental car. He was thorough with the walk around and the contract. John on the receiving end was very helpful with the rental return and emailing me my final bill. Thanks for taking care of my needs
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October 2023 by mark c
Reliable, consistent service from this location. Genuine concern with total guest satisfaction. This team represents the brand very well. That’s why I keep coming back. Economical rates and a great selection of vehicles too.
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October 2023 by Nagui Hanna
Aaron was courteous and efficient. He quickly over-rode a bug in their reservation software.
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October 2023 by Linda S. H.
Always professional and friendly. Have used them exclusively over the past few years and haven't been disappointed!! Thanks for everything!!
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October 2023 by Niki Vasilev
I had a great experience here at the Downers Grove location with Aaron. From greeting me the moment I walked in even though he was busy with another client. Then taking his time to make sure I understand all the terms and offers. Made sure my needs were met completely, answered my questions about the whole process and made himself available should I have any concerns while renting. Aaron provided exceptional customer service and he is a great hire.
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September 2023 by Holly Miles
Fast, friendly, professional service. Both Aaron and Luke were very helpful, got me on the road and car returned quickly. The cars here are always clean and reliable. This location will be our go-to for car rentals!
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September 2023 by Brittany Wheeler
Never had a bad experience at this location and I have been coming here for years. Thank you for always taking care of me and my rental car needs in an efficient and timely matter. Everyone is always polite and helpful
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September 2023 by Patti Basek
I was very pleased with the efficient and prompt customer service provided at Enterprise Rental Car located 7411 Lemont Road, Downers Grove, IL. Assistant Branch Manager Aaron Castellanos was very accommodating and made sure that my rental vehicle experience was flawless.
