Ordered flowers for an important occasion. The arrangement that arrived was poor enough to be embarrassing in a gift context. I had to escalate to receive a refund, which addressed the charge but not the situation created by the delivery. Because of that experience, I wouldn’t trust this service again for meaningful occasions.
January 2026
Absolutely the worst customer service I've ever encountered in my life. I will never use FTD again! Never!!!!
December 2025
Guess I should have read the reviews! Scheduled flowers for 12/24 and in 12/26 they still hadn't been delivered. Just cancelled the order. Not sure they even cared the ruined a persons holiday!
