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January 2024 by MariJayne Manganiello
Always helpful
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October 2023 by Rocky Ruggiero
My daughter had her bumper repaired there. It took only 2 days to get it fixed. They did a great job. Also, it had a small scratch on her hood - but, i didn't want to pay the 1,000 to get it fixed. But, when they did the bumper, they took the time to at least "white out" the 4 inch scratch with some sort of paint and I appreciated that extra effort. they know what they are doing.
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October 2023 by Steve Piasecki
My father brought his car to Gerber after being rear-ended. Damages resulted in the vehicle being a total loss. I went with my father to help take his personal belongings from the vehicle. We notice the OEM floor mats have gone missing. We ask the staff to look for the floor mats, but they could not find them. I spoke with the manager, Michelle, and she told me the floor mats were supposedly never there. In my humble opinion, if you do not want your personal items to go missing from your car, then do not bring your vehicle to this body shop.Update: Gerber responds to my review two weeks later. Google does not allow me to reply so I am adding an update to this review. No one from Gerber has made any attempt to contact me. Them claiming they sent messages and emails makes the appearance of them trying to resolve the issue after reading my review, when in fact they put zero effort.Services: Auto glass repair
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October 2023 by Chris P
Called and left message on national line (no direct was available.) No return call. Agent put in claim information for repair after estimate damages from being rear ended. Online estimate appointment for 11 today. Upon arrival told all booked and no Saturday or online appointments?!! When shown e-confirmation was told "I see, I can read. It doesn't matter." Back to the adjuster! Wasted time! Luckily car still drivable!!
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October 2023 by Mary
Andrea and the rest of the staff at Gerber - Downers Grove were courteous and professional. The work was done beautifully!Services: Painting
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August 2023 by Catch me if you Can R
Wouldn't recommend Dodge owners to bring their car here. This just based on my opinion.
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July 2023 by Michelle Trevino
Personal thank you to Andrae and Michelle. I couldn’t get my Challenger in to be fixed for at least 6 weeks at other places. Michelle took my Challenger and got it done within a week. Andrae overseen the work. Great job by everyone! Thank you so much!Services: Painting
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June 2023 by Steve Skowron
Had an accident took my car here after getting an online estimate. Brian was very thorough with explaining the damage and what needed to be done. The work was exceptional and the car looked great. The work was done quickly and the communication was fantastic. The value was great and I will return here if I have another accident or need body work done.
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June 2023 by Tiffany W.
This is steaming from an accident that happened in January of2023. Against my better judgement I chose to deal with thisplace despite their horrible customer service and going back andforth with them even before dropping off my car for repair, andbecause they are the company that my insurance companyrecommends. Down through the years we always dealt withGerber but out of Buffalo Grove and that is really where I shouldof took my business but was trying to stay close to home. Theclaim number regarding this is 052238697. When picking up mycar I noticed two things how filthy the roof of my car was interiorlyand that my garage opener was missing to my townhome. I go inand ask that they clean the roof of the car and the young manhad no problem with that. I then ask to speak to mgmt and incomes this (Michelle Wells). She at first assumed that the GATEOPENER for the town home (that I had just put in the car during the (pickup) was the garage opener and showed me pics of mygarage opener originally in which I kindly instructed her what wasnow in my car was not the opener but the GATE OPENER that Ihad kept with me in my purse in order to go back and forth to thetownhome and be able to get into the community. Sheunderstood and told me to find a garage opener (not expensive)and they would reimburse me. She told me to contact Sue(receptionist) I did and nothing happened there so I took theinitiative and found my own garage opener for a little over 30bucks. I call Sue no response after repeatedly calling and notbeing able to get through I go up there and talk to Sue who toldme to send her the email with the purchase of the opener I go tomy car and send that email and she responds received and stillnothing. This is now June. I called Michelle on 5/22/2023 and shewas looking into it and it is now 6/6/2023 and nothing. This placeis horrible with customer service and I really hate that I gave themmy business and it will never happen again.
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March 2023 by Anthony G.
Service was not good. My car was rear ended and this was one of the places my insurance covered. Plus at the time it was close to home. I talked to Tom and he told me my car would be ready on that Thursday. So when I called there Thursday to confirm that the car was ready. It was not. Car wasn't ready for another 2 weeks after. When I got my car back they were un able to finish the blind spot censors and they said that what they had wasn't calibrating with the one that wasn't broken. So they needed to order another one. This took 7 months to figure out! No one ever called me with any updates. I constantly had to call and Tom was terrible at getting back to me. Till I finally went over his head and dealt with Michelle the office manager. She was nice. But at that point her customer service skills could not mend my experience. I would never take my car back here!
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February 2023 by Mary G.
My car was repaired beautifully and in less time than the original estimate. Wendy called me the third day after it was dropped off. It was a pleasant conversation and told me a detailed account of the damages. After that I received regular updates through texted links which I appreciated. I would recommend Gerber Collision and Glass in Downers Grove, IL
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December 2022 by Lois Spano
Darrell called with a detailed update... very nice ... very informative...The ladies at the front desk were very friendly and helpful... and the assessor took his time with me and was careful to go over all the damage on my car... very nice people.
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November 2022 by Donna Chapin
Body repair work seems to be done adequately - we'll see down the road how everything holds up. Just know that they lie to get the customer in the door but then there are various problems and the repair takes twice as long as they said it would. Also, there is no communication from them as to the delays.
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October 2022 by matt saltzman
I have nothing but positive things to say about this Gerber location. Fixed up my Audi, looks great, they were communicative and helpful, and the staff was excellent. Highly recommend. Thank you!Services: Body & Trim
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October 2022 by Austin T.
This has got to be the absolute worst shop/ customer service I have EVER experienced. I am honestly convinced they have preschoolers in the shop doing these repairs. The manager Michelle is an absolute garbage manager/ human being, that wont fix her shops terrible repair/ paint job. She finally told me, after going back for the SIXTH time, to take it too a new shop because she said "I don't think we can make you happy". Run as fast as you can from this place. I told every customer in the parking lot to go some place else and explained my situation.Girl friends brand new 2022 car, was hit on the front passenger side bumper. Car has 5000 miles on it, I had a professional clear bra (PPF) installed and that saved most of the paint. Headlight broke/ few other random odds and ends.Went to Gerber as the insurance company recommended them. Repair takes about two weeks, no big deal, I get it. We go to pick the car up and I noticed a bunch of small damaged components that where not damaged prior to dropping it off. (such as scratching on the hood, there was no damage to the hood in the accident/ bent plastic pieces with stress cracks/ ect) Most of it looked like damage from the tech's removing parts of the bumper to replace. They also missed the damaged wheel well plastics. Told them to keep it and fix it.This back and forth to the shop happens multiple times to fix small stupid mistakes they caused/ or never fixed. I would go into more detail but I am limited on characters.Take her car back today to have washer fluid tank fixed and the drivers side clear coat fixed. John the shop foreman has the new tank installed, and they wet sanded/ buffed the areas. Which fixed the hazy clear coat but not the drivers side clear coat pealing or the sanding scratches (though they're harder to see now). Again i felt rushed, so I backed into a parking spot to inspect in the sun light and still see all the damage. I bring John back out and he said he's getting the manager because he cant do anything.Michelle comes out and listens to everything I point out that still needs to be fixed. She said she will buff that spot with the sanding scratches... I told her that wont fix the problem its a BAD paint job and bad prep. She pointed out the rock chip damage which I already knew about and knew they wouldn't fix that. (Clear bra saves this, but you cant install it after a new paint job because paint needs to offgas/ cure and its VERY soft for the first few months after fresh paint. Plus their paint job sucked and I didnt want to waste getting a clear bra put on to remove again and six their crap paint job). I told her the sanding scratches need to be fixed, this is a brand new car and my sixth time returning. She then proceeded to say "You know what, I don't think we're going to make you happy. Take the car to a new shop and we will pay half". You're kidding right? Gerber is supposed to guarantee their work. What a joke of a human being, I didn't think it was that possible to be so ignorant to your shops horrible work.I am not asking for much, but the paint should look pretty damn close to what it did when it left the show room floor. I don't expect complete perfection, but I should see sanding scratches in a paint repair on a brand new car.
