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October 2023 by Emma Armstrong
I ordered Jimmy John's for a special birthday lunch delivery to the school. I took care to allow plenty of time for it to arrive before my son's lunch break. About 30 minutes before the expected delivery, I called to double-check the status and was informed that it was already on its way with the driver.Then, at 11:30 AM, my son called me from the school office, hungry and wondering where his lunch was. I immediately phoned the store again to inquire about the status. They assured me they would contact me once they spoke with the driver, but that call never came.To my dismay, the lunch didn't arrive until 11:52 AM, long after my son's lunch period had ended. What was frustrating was that the school was just 3-4 blocks away from the store, and you'd expect that a school delivery would be a priority for the driver.When I checked with the school office, they confirmed that three other kids also had their Jimmy John's lunches delivered late. It's clear that Jimmy John's needs to make some changes if they can't consistently meet their delivery times, or perhaps reconsider offering this service altogether.
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July 2023 by Charlie Sommers
Bread was really chewy and did not taste fresh and also forgot to put bacon on my sandwich, so disappointing.
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April 2023 by Patrick Crawford
Very friendly service!! My order is always ready when I get off work, which is quite late.
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December 2022 by norton man
Donnell is the absolute best! There was a small mistake with my order, absolutely no big deal, I'm not really someone who complains for free stuff I just like getting whatever I paid for, and Donnell made sure of that! He gave me a brand new fresh sandwich made properly despite me eating half of the original (I drive for a living, so I don't often have time to go back and get it fixed)Give this man a raise! Amazing customer service.
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September 2022 by Lola Gonzalez
I ordered a 30pc and an 18pc party pack for a work event today, Saturday 9/10. Not only was everything delicious, but the two bright haired ladies (and the young gentleman) working were very friendly and chatted with me as they finished up my order. I can’t say enough how much I appreciate them squeezing in such a large, last minute order.
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September 2022 by Nikole Gunn
Worst customer service ever! I waited an hour for my delivery and decided to call. The “manager” Michelle was so rude. Never apologized or tried to rectify the situation. Just talked down to me like I was the one who messed up. Oh ok? Just gross!!!!!
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August 2022 by Nikole G.
Do not go to this jimmy johns. The "manager" Michelle (if that's even her real name) is literally the rudest, most unprofessional person I've ever had to deal with. I called to see why my order was taking over an hour and instead of apologize or try to explain the situation, she chose to be rude and aggressive. Just gross!
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August 2022 by Gavin C.
usually great but today the doors were closed 10 mins before closing time and they refused to let me in. It's sad that I come to this exact spot almost every day and they refused to do their job they're getting paid to do for another 10 minutes. I've been in the service industry and closing early was never an option.
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June 2022 by Ben Wilson
Ordered delivery at 7:30pm I live 1 minute away, actually 2 blocks away. They didn’t show up with my food. I waited 50minutes to call. They didn’t call me back to say they couldn’t make it or would refund me. They didn’t tell me how long it would take. Horrible experience. I would’ve been understanding if they said that it might take awhile, or they’re not accepting orders.
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June 2022 by James Kelly
Times are tough seems like many of the Jimmy John's are at this time out of Turkey it's been a few days now so I ordered a Tuna instead. Service as usual was fast and friendly.
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May 2022 by Tom W
Yesterday as once in awhile I've ordered sandwich from this location via jj app, about 20 minutes later i got push notification that my sandwich is out for delivery, over an hour later since ordering i called them up asking where is my sandwich, first lady said that she will check and said that drive is still out there ,later they called me and said that my sandwich was delivered and left by doors ,but not exactly like described, i went around all shop doors multiple times during over 2 hours of waiting for my sandwich ,never got notice from app that it was delivered ,driver never called or texted me like it was always before ,so they claim that they delivered ,i guess i paid for simptomless sandwich ,cuz no one seen it from my co workers ,unless they delivered at wrong adress but in my opinion driver should make sure if the sandwich was delivered at proper place ,I've asked them also that i want my money back and that i won't order from them anymore and i finished the call cuz they ruined my lunch ,never called my back so i guess they don't really care about customers ,i won't cry about that 13 $ but jj just lost customer .
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May 2022 by Dan Wilson
Nice fresh Jimmy John location. Chipper folks, crazy fast sandwiches.
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May 2022 by Erin C.
I waited over an hour for A mayonnaise sandwich to be delivered less than half a mile.
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May 2022 by Nathanial Ingles
Up to a few weeks ago this place used to deliver to my work. Apparently it's too much to deliver a sandwich 2 miles away. I will not be ordering from this location anymore. Absolutely ridiculous.
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April 2022 by Ramakrishna Moore
The staff here are awesome. They’re patient (I have a more complex order). They have also accommodated me by bringing food to my car. Additionally, they’ve brought the additional items out to me (I got hungrier) without even asking.…I mean, who does that in this service economy? It’s almost unheard of. Since that experience, I drive a little further away to order from here. Thank you staff!!
