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March 2024 by Garrett Pohl
Went in for a loose screw. They repaired it quickly and for no charge!
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March 2024 by Cathy Nguyen
I didn’t have a good experience with this LensCrafters office. First time ever using contact lenses, after the exam, my eyes were supposed to get the 1.75 lenses, but they didn’t have 1.75 and let me tried the 1.5 . Doctor tried to put it on for me, her nails poked into my right eye and turned my eye burning red, then I tried to do it myself with the trainer, it was not successful either because of the burning red from the dr before.I called and would like to have atleast the lenses refunded because it’s still at their office. They tried to compare their services with a pedicure services. I am sure with the pedicures services, if you got cut or something, badly, you would not be charged or a free pedi coupon for the next time trying.. Can’t believe she compared my eyes with the pedicures, It was such a terrible experience and unprofessional way. So disappointed! I wont recommend this.
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March 2024 by G B
really kind doctor and wonderful associates ! They had some really great deals on glasses and helped me pick the best option for my needs
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March 2024 by Mario Dovalina
Friendly? Check. Professional? Check. Knowledgeable? Check. Yeah, Lenscrafters is all right. The folks at the front desk haven't seen The Babadook, but I guess I can forgive that.
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January 2024 by Ruth Smith
Just left this location, I was waited on right away. She was very friendly and warm. She replaced my lens into another frame that I didn't purchased from them without hesitation. She didn't charge me. Wow. What a wonderful experience. Than you.
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January 2024 by paige
Lori. Miss Lori. She deserves all the best in the world. her helpful, warm, caring heart radiates all around the room. she was such a blessing to meet and work together with.Shr was appalled of us being accused of stealing frames YES FRAMES. For a 6 year old child. at am the Burr Ridge location. . She made everything comfortable even though at that point i was nervous to even be at a lenscrafters at all. She needs a raise, We need more Loris!!!!!! She’s a Godsent. I’ve had the pleasure of seeing her multiple times and i pray these next 2 pairs i pick up that she will be there. She deserves to be recognized. Please make sure she’s recognized as high up as she can be, or give me the information to be able to do it myself. She deserves the world. A kind heart like hers is hard to come across.
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January 2024 by Laura Sandt
Staff are personable, professional and knowledgeable
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December 2023 by Mary C
Usually good experience. Today woman working was rude. Someone else seemed ready to help me and then she told me it would be two hours for an adjustment that would probably have taken a few minutes. It’s fine if you’re busy but you could at least be apologetic instead of annoyed.
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December 2023 by Jackson Bonesteel
Went to Lencrafters to do a yearly checkup, staff was very nice and friendly. Doctor Khan was the best, she’s a great doctor, super helpful, and personable. Would definitely recommend coming here and seeing Doctor Khan she’s the best!
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November 2023 by Matt-E Ice
Highly recommend this location for repair of sunglasses.. just brought my Ray Ban aviators in there with a lens malfunction after I sat on them and my man Antoine with the magic touch fixed them in under 10 minutes. Much appreciated. ??
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October 2023 by Don Dombrowski
Brought my glasses into LensCrafters Downers Grove IL location for a broken nose piece and received excellent service.Highly recommend them for any/all eyewear needs!
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October 2023 by Kate Clifford
I had broken my glasses and brought them into the Lenscrafters where I had purchased them. I figured I would need to get a new pair. Antoine looked at them and immediately figured out what the problem was. He fixed them in less than 5 minutes, and now they're as good as new! He saved me a lot of money, and made my day. Thanks, Antoine!
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October 2023 by Field of Daisies
Everyone at this location is so nice! They treated me with such kindness and professionalism and I'm not even an official customer, YET.......I broke my glasses that I purchased and received the prescription from a different eye glass chain and I went in here and asked them to put my old lenses in my new frame and they did so without hesitation and was so nice about it! I'm laughing to my self, cause now I gotta go back and get an eye exam and order some glasses from them when my yearly checkup is due cause they made me feel really good about their services!!10/10 recommend ?
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October 2023 by GAIL MURISON
9/29/2023Ingrid is wonderful!She is knowledgeable and professional as well as personable!She helped me pick out frames tosuit my face and style.Please thank her again!I love my new glasses!Thank you,Gail Murison
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September 2023 by Matt Yarbrough
Came in with a emergency situation, my lens dislodged from my glasses frame. Lauro C. immediately sprung into action for me and had my glasses like new in under 5 minutes. I absolutely love - love - love good customer service. 5 stars is not enough to express my gratitude! You guys rock!