Pure Hockey is highly praised for its excellent customer service and knowledgeable staff. Customers often drive long distances just to visit this location, highlighting their strong loyalty. The staff members, including employees like Alex, Chris, and manager Mike, are recognized for taking their time to help customers. Alex is noted for his detailed fitting process and for writing down all the important information, making sure nothing is forgotten. Chris is appreciated for assisting with skate fitting, including baking and punching out skates, and providing helpful support like tying bleeding fingers. Manager Mike is commended for his expertise and willingness to correct skate issues, demonstrating pride in his work. Customers also appreciate the store’s helpfulness beyond just fitting gear, such as carrying items to the car and offering detailed advice on equipment like goalie helmets, sticks, and skates. The store’s use of new technology like the Tech Feet scanner adds to the positive experience. Overall, Pure Hockey is seen as a friendly, reliable place with staff who go above and beyond, making every visit enjoyable and worthwhile.
Drove over an hour to see ALEX based off of others recommendations.He did not disappoint!Took his time fitting my son for his goalie gear and then wrote EVERYTHING they spoke about so we didn’t forget.Above and beyond.I will continue to drive an hour just to support this location for having great employees.
May 2024
Huge selection, very friendly, helpful customer service
March 2024
The best place for hockey gear, super helpful staff !
