Old Second National Bank - Downers Grove - Finley Branch is highly praised for its friendly and professional service. Customers have consistently experienced smooth and helpful interactions, especially with staff members like Tanya, Larry, Dorothea, and Heidi. Tanya is known for being knowledgeable, kind, and providing personalized service, making banking feel easy and comfortable. Larry has been recognized for his efficiency, clear explanations, and ongoing support over many years. The staff at this branch treat customers like royalty, ensuring their questions are answered promptly and thoroughly. The bank's commitment to a better banking experience is reflected in its attentive service and focus on both individuals and businesses. With a history spanning over 150 years, Old Second Bank emphasizes financial responsibility and a human touch, maintaining a strong reputation for quality service in the Chicago area. The branch is recommended for anyone seeking a trustworthy, caring bank that values its customers and community.
Dorothea is phenomenal! She has excellent customer service. She was patient and answered all my questions. She helped me set up the app on my phone so I could go paperless. 10/10 highly recommend you ask for Dorothea
June 2026
Omg! Thank you Tanya for all you do for are family! And all your Tech help😍
April 2026
I was so pleased with the service we received as I needed to close an account for an elderly relative. Tanya was so helpful, patient and gracious. She worked through the process and followed up afterward. Kudos to Tanya for making life little easier for me and my 95 year old loved one.
