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October 2022 by Marsha Yates
My fuel tank was completely dry on a Wednesday afternoon, with temperatures lowering that night. I called to the Marion IL office to order same day delivery for an extra $200, only to find out that they did not have anyone to deliver on my route. Friday morning the delivery man came out to discover I had a bad regulator. He called to have someone come. Waited all day Friday, with no response to phone calls. Spent the weekend without heat, and temperatures dipping to the 30s. Someone finally came on Monday to fix the regulator, and the delivery person came back, he was able to light the furnace and cooking stove. He at least apologized. I am a disabled senior citizen.
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July 2022 by Debbie Carman
Ferrelgas service is good. Their prices are higher than most competitors and you pay a yearly tank rental fee, most other companies don't charge and a $59.99 fee to lock in your rate, which is already higher than most competitors. When you add all those things together, you really aren't saving, compared to lower rates and no other fees with other companies.
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February 2021 by Mary Zelasko
My mother has been trying to get propane since Tues of last week feb. 9. On this day, feb 15 th ferrelgas truck was spotted 2 miles from her house. She is elderly, it's cold and she lives in a trailer. You've even charged her for the gas that she did not get. I will be looking elsewhere for propane for her
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February 2021 by Mary Zelasko
My mother ordered propane Early last week, but as of yet to get propane a week later. you also charged her for that propane that you didn't deliver! Mind you today, the propane delivery truck was whithin 2 or 3 miles from her house. the roads while snow covered are passable. Mind you she is elderly. So your company From what I see doesn't care about your Elderly customers! She is almost out and we are going to face zero degree temps! I wouldn't recommend this Co. !
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November 2017 by Bill Eisenhauer Jr
Nothing but outstanding service! From the office personal to the delivery driver these people rock. Thanks for service like I've never seen. Bill Eisenhauer
