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February 2023 by Elizabeth Mary Music
I was very happy with our experience at Dundee Ford! We had driven over 2 hours for a different vehicle on a competitor's lot. We were so unhappy with that dealership that we drove to Dundee. We were immediately relieved to have a warm greeting and ease as soon as we walked into the dealership.We worked with Mohammad who immediately had the car we were interested in pulled inside and cleaned off (it was a very wintery day). We were able to look over the car inside the heated garage.Mohammad was very knowledgeable on the car and the specs. He was very patient as I asked to drive it a second time. Buying a car is very intimidating and stressful and I felt very comforted. I took a LONG time to decide that I wanted to proceed with buying the car. Mohammad brought in the director of finance, Vincent. Vincent was extremely helpful in letting me talk through the deal. He listened to me and made me very comfortable.The sales staff was real. They were knowledgeable. They were genuinely nice. They earned my trust to purchase from them. They went above and beyond to meet my needs. We even ended with a big hug from both of them. I highly recommend visiting this dealership. We were very happy to be driving off the lot in our new car! Thanks Dundee!
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December 2022 by Aaron Rodriguez
Shout out to Arnold Cruz for giving great service while helping with my purchase of a Ford Flex. Being a family man, Arnold was able to relate to my needs and wants. Buying a used car is not easy but he made it as smooth as possible. Thanks to Vince on the F&I side for getting me with a bank that offered a better rate than what I came in with. On top of that, he even got me great options on warranty. If you go to Dundee Ford these are the guys you want to ask for!
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November 2022 by Ronald Westhoff
I received my notice from Ford after months of silence that my ordered 2022 BRONCO had not only been verified as built , it actually had shipped and was received that same day !!! After arriving at dealer , I was greeted by Dave in sales , who has taken the time to notify me of any updates from Ford he received . Then took me to my Bronco and it was that time I have been waiting months for and I was FINALLY able to test drive it … After the test drive went in and talked with Ricky in sales . As my vehicle , when ordered was at a certain price , but since then Ford had a price increase , which I was concerned over . Ricky contacted Alik (Sales Mgr) via phone and at that time Alik informed him that I was “price protected” and proceeded to sell me my BRONCO at that price !!! Can I say that I was impressed , what dealer does this ? Next I go into the finance dept and talk with Vince who explained all my options without ”forcing” me to purchase things I didn’t want . So now here I am writing this review because these guys really did me right and took care of me , the Customer . Believe me , In this day reading all the negative comments on social media about dealers across the nation and the bad experiences being had by Customers , I have to say mine was a GREAT experience !!! I got my NEW BRONCO , thanks to the efforts of the entire sales staff at Dundee FORD !!!
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November 2022 by Sprine D.
The worst of the worst. Go somewhere else unless you want to be ripped off. All around a shady business.
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October 2022 by Marta K.
About 1 1/2 years ago, I placed an order for my very first brand new car. I have been gitty with excitement for such a gluttonous yet very exciting purchase. About a month ago I finally got the email with my VIN and build date. Last week Ford sent me 2 emails. First saying my Bronco is built. The next, telling me it shipped to DUNDEE FORD and it would get there on my 50th birthday! DUNDEE FORD would then reach out to me to finalize the sale.. DUNDEE FORD did indeed get my order, but they sold it to someone else on 10/23. Im sure they made quite the profit on it..I spoke to the General Manager, Alec Freeman..He told me the car was never mine. I then received an email shortly after from DUNDEE FORD with confirmation of my deposit refund. The order is now closed since the car is sold (again, not to me). Fords reply was to wait until the orders opened up and try again. #FORD #BADBUSINESS @Ford Motor Co #fordmotorcompany #Ford Motor Company
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October 2022 by Erica Bernal
Thank you so much to John Mitchell and Arnold on the help with my Chevy Malibu!!! He was honest and efficient and so kind!! He made sure everything went smoothly and made sure I walked out with what I wanted!!! Definitely Look for him at Ford!!! He Definitely will make your dreams come true!!!
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October 2022 by The Lincoln car lover
Wonderful service department! Honestly goes far & Rich is honest on everything. The prices are very reasonable in this economy too. The service advisor, I think Tom, kept me informed the whole time my vehicle was in getting serviced too. Y’all have me as a customer for life. When I’m ready to buy a new vehicle, I’m definitely coming here to buy. Everyone is honest & polite.
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October 2022 by Awais K.
I had an upsetting experience when trying to finalize a sale of a commerical vehicle. There was a fee for a feature I really didn't need or want for $299. I had asked the Sales specialist if they can remove it since I have no use for it and he got the approval of the manager to do so. Then before the sale price was even agreed upon or finalized, they moved forward on running my credit, which now took a hit! After refusing the OPTIONAL warranty product they put the $299 fee back on and told me since I declined the warranty, they will not honor the fee that was originally removed. It's not about the money more so than going back on their word. They let go of a $40k+ sale over $299
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September 2022 by Paul M.
I purchased a used 2020 Ford Fusion Hybrid on May 3 2021. The sales staff was professional and we were able to come to an agreement on price, I took the car home, but agreed to come back the next day with my wife to sign her portion of the paperwork. During the first few hours the portion of the drivers side door handle fell off. Upon returning I asked that this be fixed, I was told sorry that's impossible to get that part and you already drove out the door its your problem. I then asked about the second key fob that I was promised, " it has to be ordered we'll call you once we receive it". I've called several times left messages for Dave Zaprev and twice even was able to speak top Dave. He told me that he would have the service manager drive out to my home to program the key. Nobody ever called, and Dave no longer seems to answer his phone, because I've left him multiple messages to no avail. I'd say if you purchase a car or truck t from this group make sure you get everything promised before you drive away. I guess this is just another sign that service no longer exists.
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August 2022 by Ron B.
Would not recommend this service department at all. They had our work truck for over a month, communication was terrible and promises of completion dates were missed regularly. Then we get the truck back and 5 minutes down the road it is doing what it went in for, transmission issues. have emailed and called and they will not take our call now. Worst dealer experience I have had in my 10 years of being an asset manager.
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July 2022 by Brad
After two years of waiting, the Bronco Wildtrak does not disappoint. Michael Medina and his team were great to work with throughout the process. For example, before picking all the accessory items for my Bronco, the corporate accessory representative took me out and showed me around his own personal Bronco to help me make up my mind.The service department has also been fantastic to work with when scheduling the accessory items to be installed. Their work has been great.Thanks Again!
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July 2022 by Robert Diehl
Moved to Elgin 2 years ago from N.J. and choose to use Dundee Ford for for service, parts & repair on my 2005/2009 crown Victoria plus my classic 1989 Ford L.T.D... . Proof is in the fact that all still run because of all the good technicians who work there. All repairs always come back good with no issues to speak of. Service is quick, price is fair and not much down time so winning situation for me plus they are a minute off the highway.
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July 2022 by Randy F
I don't normally write reviews on car dealers because most aren't worth it so this is a new thing for me and it's overdueI'd already been to the low-ball bait and switch dealers where I live and I can tell you this place is the real deal and here's why.I'm very specific about what I want and late last year started looking for an F-150 in a certain color with a specific towing pkg. Dealers around me didn't have one but they all tried every trick in the book to sell me what I did not want, which is also the absolute fastest way to ensure I'll never return.I Googled Dundee's phone number. They are about 70 miles away but they said they had what I wanted so I told them about the drive and that I would be there late that afternoon. When I arrived the truck I had been looking it was parked up front; tires were shined and it was spotless! I didn't ask if they moved it for me or if it was already there. I just appreciated the fact that someone actually had what they claimed and that I wasn't tackled the moment my feet touched the ground - a huge turn off for me.They were patient and respectfully answered every question. I could not have been treated better and actually left there feeling relieved and happy, and have been back a few times for routine service and one warranty repair. They still treat me with the same courtesy and respect as before the sale which is a new thing for me. It's been my experience that service after the sale is unheard of so Dundee rates way up there with me. The service writer recognizes me now and the place has a family-like feel that I like.The bottom is that I got exactly what I wanted without all the lies and games my local dealers had tried on me. The drive was totally worth it and once I commit I don't run. I'll buy from them again.
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June 2022 by Angelo J.
The absolute best service technicians in the business! Honesty and integrity are rare these days, and especially in the automotive industry, but this is the place you want to take your vehicle to get repaired!
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June 2022 by spiro revelis
Wow!Where to start???.....I am a repeat customer of the service dept. Every repair has exceeded my expectations. I drive 65 miles just to go there and it's well worth it. Every employee seems genuinely happy and has always treated me like an old friend. Thank you Dundee Ford for the rock solid services you provide and a special thanks to Rich, "Ford Boss Me".